"I used this service to run a college…"

I used this service to run a college class and although it was my first time and InsynQ's first time doing this, they worked very hard to make sure the experience was excellent and were there for my students when we had issues.

Bottom line...their customer and technical service was fabulous.

"Thanks for the good service."

Your team got our new desktop built, moved our items to our folder and corrected our company name. We appreciate them accomplishing these things for us and believe all tickets are now completed.

"Service restored quickly and…"

Service restored quickly and efficiently.

"Extremely satisfied with Insynq"

Extremely satisfied with Insynq, making my life easier daily.

"Hosting company with integrity."

Insynq is a technology delivery company....and if you didn't know it, technology breaks. Name one company that hasn't had some trouble with technology. Insynq is a knowledgeable and capable organization delivering some pretty involved applications to its users. We chose Insynq a year ago b/c we were tired of dealing with local computer challenges. During this time we have had 1 hiccup which is nothing compared to the challenges one would face having to do this on their own. The best part, when they make a mistake, they own it. No sugar coating, no spin, just facts with a commitment to resolve the issue and they did. Honestly, impressed with the performance of the system, reliability and honesty.

"100% dedication and commitment to customer satisfaction"

Our company has been with Insynq now for about a year with no complications. Recently we had a two-day outage but Mr. Luchansky contacted me personally and kept me updated on what was being done to get our business up and going again. I would most certainly recommend this company to anyone researching a cloud-based solution for the QuickBooks software.

"Unreliable"

Unreliable, outages for days. Before that, I had issues getting support. I waited on hold for a good 90 minutes to be told to enter a support ticket online. Then, I arranged a time that an engineer from Insynq, a third party company that integrates with Insynq, and myself could sit down and sort out the tech issues. After all that, I get a call 15 minutes past the meeting time from someone who insists I scheduled a new user orientation. In the end I got to speak with the engineer, but they wasted a lot of my time and a lot of the other company's time. Now we are sitting here unable to bill or collect for days. I'm really turned off by the lack of customer service and unreliability of this company.

"No service for 2 days business days in…"

No service for 2 days business days in a row. No one to speak with in tech support. Sat on hold for 1 full hour to get status with customer support only to be told "I dunno know". Wow!
If you're thinking of using Insynq, I'd run the other direction.

"System down for two days -- Now on third day without service"

System down for two days. I'm a tax preparer and thanks to InsynQ I can't prepare taxes. Unacceptable!

"Down 1 day last week and now down all…"

Down 1 day last week and now down all day today (a Monday!!!). Little-to-no communication from Insynq. They say a small amount of customers are being affected, but based on the wait time for customer service and lack of response from their Chat support feature, my guess the outage is more widespread than they would like to make it seem.

Their outage message states they will be in contact with the affected customers, but they have not. I am not one to normally blame a company for a small outage, but when they make up lies and don't communicate with their customers, we have a problem. They won't communicate with their customers, but they have no problem releasing a blog post advertisement via their social media accounts. This company needs to get their act together!