"Samsara Dash Cameras"

I have found Samsara very good to deal with , from first contact with Callum, the teams meetings and the follow up to see how and if we are getting the most from the product very professional. The product itself is a game changer for us in regards to safe guarding our drivers and driver training. Would recommend anyone to try there systems.

"An email was sent two weeks ago to the…"

An email was sent two weeks ago to the Sales Rep who convinced us this was the right system to use and we still haven't heard back from them! You can't get to speak to anyone its all emails which isn't helpful when you have problems with the units! I'm not sure I would renew when the contract ends.

"DO NOT use this company"

DO NOT use this company. They charged my card almost $20,000 a month ago and have completely ghosted me. It’s happened to multiple people. I’ve been with them for years and have over 100 vehicles with them, and now I will be canceling. It’s my belief that the company is failing. Look elsewhere!

"SAMSARA has got to be the worst company…"

SAMSARA has got to be the worst company as far as customer services goes that I have dealt with in over ten years. I sold two vehicles and no longer require service for those particular vehicles. I requested a cancellation and was refused when my contract is set to end in 3 months. As a result of the decision by SAMSARA I will now be moving and not renewing services for any of my fleet vehicle and will sign with another company. I will also let others know SAMSARAS intentions and that they treat customers as a number with no one on one interactions.

"Does what it says it will do and more"

Does what it says it will do and more. Please with the product overall.

"Great system, with one issue"

Great system, constantly evolving to improve and give a more rounded safety platform.
The only reason i have not scored this 5/5 is because for certain makes Samsara does not supply fuel data. if they could sort out this issue then i would happily rate it 5/5.

"Mis-sold product"

Mis-sold a product which we are still unable to use, and still waiting for a resolution

"Great company to deal with"

Great company to deal with

"Service was good for three years - then downhill from there"

Service was good for three years, but on renewal they will take you over the coals. Renewal rates are 2-3x what your original price is and they make it extremely difficult to cancel. I worked for 45 days sending multiple tickets (they never answer the phone) - waited 48 hours most times between responses and even after confirming my renewal contract was cancelled they still charged me at a 2.5x rate that I was on previously. I have initiated a charge back from my credit card because they answer their phones. Will never do business with them again just for the experience renewing/cancelling.

"What an awful customer service they…"

What an awful customer service they have here. They must not understand being in silicon valley that trucking companies are moving everybody and need immediate assistance. These guys just basically sell you the equipment and dissapear. No actually U.S office and anyone that picks up the phone is useless. Can't speak to a supervisor or solve a problem. I've been waiting 20!!!! Days for a call from renewals or a supervisor becuase they charged me 3k that I didn't approve. No one has reached out other then the generic copy paste emails asking me to "patiently wait" This is what happens when you out source all your help. I'm beyond frustrated with these guys. What kind of backwards business practice is it to charge a customer 3 years of service up front??? Are you guys not aware of the struggles with the trucking industry? I give you guys zero stars for service.