"If I could give 0 stars I would"

If I could give 0 stars, I would. Great software with ghosts for customer service. I have used them for over 10 years and regret every second. Their customer service is only a contract collection company. No one can actually help with problems. Use a different service, there are plenty of them out there that actually care about their customers and the software is the same.

"I cannot get to talk to anyone about my…"

I cannot get to talk to anyone about my invoices

"we would appreciate some co-operation…"

we would appreciate some co-operation when emailing concerns rather than being ignored

"Good product poor customer care"

Good product poor customer care

"Good tracking and coaching, poor integration"

The platform is very comprehensive, the video notifications and the coaching elements work well. The tracking is good and much better than alternatives when looking in real time - and considering the price it should be!

However we were oversold. We had 2 key requirements, firstly that trailer tracking worked properly and trailers were associated with trucks/tractors. This doesn’t work properly, there’s also no real integration on the API side for trailers so updates must be done through the front end. Our second hard requirement was good integration with our existing systems, this is where samsara on paper is much better than the competition. However, their documentation is incomplete and some parts are just incorrect. When raising these as issues, they get recognised, but elevated to 2nd line and dev teams and we never receive updates/resolutions. This has made it impossible for us to have full syncing between our systems and vehicle properties in samsara, leading to updates in one system that are not mirrored in another.


In summary, the tracking and behavioural coaching is very good. On paper, the integration (API access) is the best out there, however the reality is somewhat different, the tech team is responsive before you sign the contract, less so after signing and paying.

"Great Products!"

Great Products!

"Get you throught the door and ask you…"

Get you throught the door and ask you to send feedback for future additions to the system. dont want to work with you to try and make it better for your business, you must change your ways to how they work

"Unprofessional"

Unprofessional, Unethical, and No Customer Support – Avoid Samsara at All Costs!

My experience with Samsara has been nothing but frustrating and unprofessional. They changed my account representative without my consent, never informed me, and provided no valid reason for why this change was made. Instead of working with the team I originally set up my account with, I was forced to deal with a new team that was rude, unhelpful, and completely unprofessional.

When I tried to escalate the issue, Samsara refused to transfer my account back to my original rep and instead insisted that I continue working with the team that had already proven to be disrespectful. Their leadership has been completely unresponsive, and instead of providing clear explanations, I have been met with vague, copy-paste responses that do nothing to address the issue.

To make matters worse, when I requested to cancel my lease agreement due to these service failures, Samsara flat-out denied my request without giving any real justification. They won’t explain why they changed my rep, they won’t let me go back to my original team, and they refuse to take responsibility for their poor service.

This company does not care about its customers—they will take your money and lock you into a contract while providing terrible customer service. If you are considering Samsara, think twice before signing anything. Once you’re locked in, they will ignore your concerns and refuse to work with you in good faith.

🚨 Avoid Samsara! There are much better and more customer-friendly options out there. 🚨

"Samsara has delivered excellent ROI"

Samsara has delivered significant benefits and positive results in cost economies (improved mpg and tyre wear as drivers know they are being monitored for driving quality), improved visibility on drivers behaviours, so good driving can be acknowledged and rewarded (K M Group has a reward scheme) and any deficiencies addressed constructively through driver education, has proven a valuable source of indisputable and robust defensive evidence against fraudulent claims by third parties, and assisted in dynamic route planning by our Transport team. Highly recommended offering, now rolled-out across our entire Group Fleet.

"Great software"

Great software, great service