"Items were purchased not delivered "

Items were purchased, shipped directly from the manufacturer. The item was left outside, didn’t know it was even delivered when I checked in with plumb 2 u they provided me pictures of it being left outside. Upon inspection the items were not there. I had raised for further investigation, I got an email saying it was signed for, signature was not my signature and no pictures of anyone present.

Refund hasn’t been issued but investigation with the suppliers has been initiated. Full fraud and careless delivery.


I understand it isn’t plumb 2 u’s fault but I have purchased it through them so reimbursement should be given by them and should ensure a reliable delivery is made.

"quick responce"

quick responce

"Aqualisa loom assembly part ordered…"

Aqualisa loom assembly part ordered arrived very quickly, fitted perfectly and the shower is now back to working as good as new.

"Monument Pipe Bender"

Cheapest I could find and quick delivery.

"Faulty electrics and no reaponse…"

We bought a boiling water tap system from plumb 2 U. A year after purchasing it it started to short out the electricity in our house. We isolated the fault to the boiling water machine. I have tried to contact the company several times now with no response. This is a fairly serious error in a new machine that could have caused major problems. Not to even have a reply after almost a month of trying to contact them is unacceptable. I would not recommend using this company!


Order ID 45327917 - 10 Jan 2024 20:32
Thank you for your order. The details can be found below.

"Standard delivery useless"

Standard delivery useless, advertise 2/3 days Royal Mail, give you a tracking number, then after 4 days royal mail says expecting the item, be delivered by 48 hours once received which would make it 6 days.

"Good price"

Good price, free and prompt delivery

"Top notch customer service!"

Was in a hurry for 2 pump bodies. I ordered the wrong ones by accident on Thursday evening online and sent an email to the contact address to explain. I received a response email at 10.49am the next day to confirm the order had been amended and still received the parts the next day. Absolutely top notch service, thank you very much.

"5 star customer service"

I needed to order a tool for a boilermag unit and some washers which I did using the free standard delivery Wednesday evening online.
Unfortuneately my Boilermag unit started to leak after placing the order and late in the evening.
I phoned Plumb2U the following morning at 9am , Thursday to ask if I could change to express.
I was so impressed with how Martin went and found my order and offered to change it to express especially as it had already got the standard postage label if I paid the additional fee which I was only to happy to do.
He then very kindly emailed me the Royal Mail 24hour tracking number and made sure my parcel was relabelled then updated the online order as well.
It arrived just after 10am this morning, Friday, the other side of the country to Plumb2u and my plumber changed the washer with the new tool at 11am.
It is very rare to get such amazing customer service and empathy about my leaking heating system.
I shall be using this firm when I need plumbing kit for the future and will recommend to friends.

"Quick delivery & good product."

Quick delivery & good product.