"Kyra was very helpful"

Kyra was very helpful

"fantastic customer support and I love…"

fantastic customer support and I love the app. crap rates when off the contract but I suppose they are all like that

"Avoid at all costs!!"

Avoid at all costs! I had a smart meter plan so they know down to the hour precisely much energy I use, but instead they use their "predictive system" which means you always pay for way more than you use, which benefits them as you pay IN ADVANCE, rather than for what you actually use. It got so expensive that I paid the €100 cancellation fee and switched providers and now THEY WONT GIVE ME MY REFUND for the amount I've prepaid! They want to hold it for 21 working days, even though it's money I've already paid for something they've never supplied! AVOID, AVOID, AVOID!!!

"Richard was polite and patient…"

Richard was polite and patient answering our queries.

"Eduardo’s Excellent Customer Service"

Eduardo had an excellent telephone manner, increasingly more difficult in these times to actually get a human voice at the other end of the line. He succeeded in resolving issue and was very helpful every step of the way. He took on the action required and persisted with it until full resolution was found. It is also good that this platform can be used to promote customer service Eduardo offers.

"Great Customer Service "

Living overseas, the app is not available to download, so unable to see statements and usage for a property in Ireland. Had three calls requesting statements, but it was only when I managed to connect with Stephanie did I get all the queries resolved.. (clarity on App status and statement request), Stephanie took ownership and responded with everything requested, promptly, clearly and also followed up.. Many thanks Stephanie, great service.

"I’ve been a customer for over a year"

I’ve been a customer for over a year. Today was the first time I had a query and used the contact centre. A person named Kyra was the agent that took my call and she dealt with my question quickly and professionally. I was really impressed with the service.

"very helpful!"

Constance was very helpful this morning and explained the Yuno bill pay system very clearly!

"Stephanie was extremely helpful and…"

Stephanie was extremely helpful and patient. Thanks Stephanie.

"Yuno x Ecoplex"

Ella provided quick & efficient service and was very informative.