"The costumer service chat is excellent"

The costumer service chat is excellent. Great agents. I really don't like, however, having to go to the trouble of submitting readings every month! It's a hassle as I don't have smart meters...

"Promptly answered all my questions."

Promptly answered all my questions.

"I had a problem with my app I rang this…"

I had a problem with my app I rang this company and I was talking to a person called josh he couldn't have been more helpful he spent over a half hour going through the problem until it was resolved the best customer service I ever had

"Joined 6 weeks ago.advised I can top up…"

Joined 6 weeks ago.advised I can top up both gas and electric through the app.still can't top up gas and they are unable to generate my bill from last month.staff were very helpful. not very good set up definitely going to move away.

"Simply more expensive than my previous…"

Simply more expensive than my previous providers, despite continuously improving per KW rates in the market. About 20-25%. 12 months later no feedback or sign of the promised smart meter. My neighbour's with SSE had one in 3 months. That’s just my experience…
Will keep you posted on their final bill against my reading submission.
UPDATE: While I see below YUNO have shunned the blame to the ESB, I did contact YUNO for an update and I was assured on more than one occasion that they would revert with an update on the meter change; they did not. That's a YUNO customer service issue, as is Sasha's response.

"Constance and Frank were very helpful…"

Constance and Frank were very helpful to me this am. Thanking you.

"Very professional service"

Spoke to Kyrna- very knowledgeable, and professional- and followed up with further information as promised
Thank you Kyrna

"Worse company ever"

Worse company ever. No transparence on bills and recently they trippled my bill saying it's because they undercharged me 6 months ago. Which doesn't show on the bill. 348€/months for a 1 bedroom apartment. They are thieves

"SMILES Keith was very helpful AND patient .I…"

Keith was very helpful AND patient .I was very pleased with the experience .

"Spoke with Ella this morning who…"

Spoke with Ella this morning who clarified my asked clearly and promptly.Very professional and no long waiting times like other utility providers.