"I had the pleasure of dealing with kyra…"

I had the pleasure of dealing with kyra today and yesterday. I found her so pleasant and helpful and went out of her way to assist me. I'm very grateful to her. Thaks again kyra.
Kind regards
Carmel Boylan

"Eduardo was incredibly helpfu!!!"

Eduardo was incredibly helpfu!!!

"Very understanding"

Very understanding

"Constance was very pleasant and…"

Constance was very pleasant and efficient.

"Kyra was incredibly helpful"

Kyra was incredibly helpful. Answered all my queries and went out of her way to explain things I hadn’t even asked. Really friendly and positive attitude.

Thanks again

"I dealt with Ella"

I dealt with Ella, who took the time to understand my points, addressing them in an efficient and friendly manner to my complete satisfaction.

Thank you
Charles

"MCC02 to MCC12 without My Concern"

Not sure why Yuno changed my meter from MCC02 to MCC12. Now it is costing more and I am not able to get back to normal rates instead of smart. They simply said that every yuno customers need to change to MCC12 and that is in T&C's. But from your team someone said that there may be a possibility to get back to MCC02. Kindly help on this.

"Shocking experience"

Shocking experience, re-entered my issues multiple times and no response. Kept on saying an agent will be with you shortly, and they were not.
Still haven’t gotten to the bottom of it so will need to go again tomorrow. Disaster

"I was very well attended and guided by…"

I was very well attended and guided by the attendant. I was very pleased. Thank you

"So-so service"

So-so service. Standard replies by a bot were infuriating. Had to wait some time for an operator. Very slow to get an answer to my simple query. Not impressed.