"Incorrect Billing waiting 4 months now"

Incorrect billing for a month and I am still ringing 4 months later to have rectified despite being told it would take 10 business days to reply. My issue has not been acknowledged in writing or by phone and I am now resorting to ringing twice a day to hopefully kick them into action. I am loath to change suppliers until the issue is rectified.

"Constance was very helpful"

Constance was very helpful. Thank you so much ☺️

"I was helped by an agent today"

I was helped by an agent today. Her name was Stephanie. She was extremely helpful with my query & thanks to Stephanie's intervention I was able to resolve my issue.

"All good"

All good. Happy enough

"Fantastic Mobile App & great people "

Dealt with the customer service agent Frank, he was knowledgeable to the point and overall very helpful.

As a whole the YUNO app is what puts them ahead of competitors, the ease of use and daily breakdown encourage energy savings.

"Constance was really amazing and…"

Constance is really amazing and helpful. Thank you!

"Very helpful and courteous"

Very helpful and courteous, answered all my questions to my satisfaction.

"Stephanie was very helpful today when I…"

Stephanie was very helpful today when I had a query on when I will get my credit for micro generation from my solar pv system.

"I have been with Yuno Electricity for…"

I have been with Yuno Electricity for only a few months, and I regret it. I was instructed to submit my reading on the 18th of every month, which I did. However, yesterday my bill was €418, with an additional €50 charge. Honestly, this is the amount I used to pay in Electric Ireland for 60 days, not one month. I am seriously considering leaving Yuno Energy because I've had enough; I can't even buy food as all my money goes towards electricity now.

"issue adding new bank details…"

I had an issue adding new bank details to my account via the App. Stephanie was very helpful and explained how to fix the issue.