"Stay away from Yuno Energy"

Stay away from Yuno Energy. They’re nothing but a scam. I’ve been with Yuno since June 2024. First, they were charging me €60-70 per month, which is reasonable because I work from the office and I’m barely at home. Then, in October they suddenly charged me €170, and when I contacted them they said “Well, we’ve been undercharging you and now we just took what you owed us”. I was shocked a bit but didn’t do anything, so I continued using them. Then the bills were around €100-110 consistently. This month I got a forecast of €164, which again I was somewhat okay with because February was cold and also they switched me to a smart meter so I expected a fluctuation. However today I was presented with a €377 bill. (Mind you, yesterday the app said €164) I contact them and once again they tell me that they’d been undercharging me and this is just what I owed them.

Is this just going to happen every few months? How am I supposed to budget if Yuno can just come and take as much money as they want?

Also, how YOU undercharging me is MY responsibility?

Absolutely disgraceful and I will be switching to another provider, even if their monthly bills are higher. At least there’s no surprises like this.

"Richard was incredibly helpful"

Richard was incredibly helpful, fixing some issues with my account. Really friendly and positive attitude. Thanks

"Spoke to Eduardo he was very helpful…"

Spoke to Eduardo he was very helpful and friendly and was very professional when dealing with my query

"Excellent service"

Many thanks to Constance for sorting out my query. 5 stars support!

"Customer experience was fantastic "

I had been chatting with Ella from their customer service team. She explained everything about my issue in a clear and concise manner and even reassured me that I was not losing out. Couldn't be happier with Ella's professionalism and courteous manner. 5/5 Thank you very much if you are reading this.

"Easy to contact and Ella had me sorted…"

Easy to contact and Ella had me sorted with my query in seconds, fair play to ya.

"2 calls. Dreadful customer service. AVOID"

2 calls, no updates on end of contract ( " I will ask customer renewals to call you..." TWICE). Threatened swotching...no call or feedback. SWITCHED! AVOID, poor customer service over duration. BEWARE. Cheaper tariffs available

"I spoke to a member of staff today…"

I spoke to a member of staff today called Leo who was very helpful and friendly very good service

"Generative AI system was slow and…"

Generative AI system was slow and clunky but once I was connected with Eduardo the queries were resolved quickly efficiently with a pleasant Manor.

"Kyra was very helpful and friendly"

Kyra was very helpful and friendly. She explained everything clearly and made sure I understood my bill. Great customer service! Thank you, Kyra!