"I ordered one anti theft travel bag and…"

I ordered one anti theft travel bag and received two. I have been trying now for 3 weeks to get someone to respond to my request to return one and get my money back for that one. No one answers by calls or emails.

"Ordered my flyhugz and not received my…"

Ordered my flyhugz and not received my order I never received any tracking number have emailed them numerous times and had no response very disappointed as ordered two of them order number #237953

"ZERO Customer Service - NO REFUND"

No Customer Service. If you don't like, you can't refund it. It is a scam. NO SUCH THING 24/7 Customer Service. You can only leave message. Email is ignored. DO NOT BUY.

"I’ve used FlyHugz for road trips"

I’ve used FlyHugz for road trips, flights, and even camping. It’s versatile, and the quality is amazing.

"Bought this for a 10-hour flight"

Bought this for a 10-hour flight, and it made the experience so much better. I didn’t wake up with a stiff neck for the first time ever.

"The FlyHugz pillow is soft"

The FlyHugz pillow is soft, supportive, and lightweight. It’s so easy to pack, and I take it everywhere now.

"I bought the FlyHugz pillow and sleep…"

I bought the FlyHugz pillow and sleep mask combo. The mask blocks out every bit of light, and the pillow is so supportive—I finally got good sleep on a plane.

"I am writing a 2nd review as Hugz…"

I am writing a 2nd review as Hugz responded saying they offered to re-ship or give me a refund! BUT THEY DID NOT DO EITHER ONE! My only way to get my refund was by going to PayPal and requesting a dispute with this company. PayPal was great and I just received the refund, through no help from Rise & Expand, the company that makes the Hugz pillows! I just feel compelled to create this review again, as they totally lied to me, and to you by saying they offered me a fix! They offered it, but never followed through, after many further emails to them! I wasted so much time on this, but I truly was NOT going to let them get away with taking my hard earned money! Worst customer service I’ve ever dealt with! Just sayin’!

"Customer support is totally…"

Customer support is totally non-existent. I ordered and finally received 3 pillows, 2 eye masks, and 2 ear plug in December. I have tried the ear plugs at home, and they are not satisfactory and I want to get a refund. I have sent at least 5 emails and called at least 4 times and no response. I have included my order # (188718) and no one responds. The company has a refund policy for any reason up to 60 days but if they won't respond, how do you get a refund?
I am ready to call my credit card and get them involved in this fraudulent company. I will wait a couple of days and see if anyone from the company responds to this review, and then I will proceed with seeing what can be done with the credit card company which is either overwhelmed or a fraud.

"Never received item but credit card charged! Ghosted by support!"

I ordered FlyHugz in December, received an email on 12/28/24 that it was on its way. My credit card was charged 12/23. Never received item as of 2/10/25. Received email 2/3/25 asking me to review product! Sent 3 emails and have been totally ghosted! Order #189257. What do I need to do to get a response!!!