"quick"

The help was quick

"I find the back office easy to use"

I find the back office easy to use. I would like some management reports, enabling better stock planing.
I have a custom website. I need to change it so I can make changes easier. But your cost is too much

"What makes EKM so special"

What makes EKM so special? Well, it's a UK company giving exceptional customer service, even during the weekends.

The staff are so knowledgeable & always courteous.

Today is Sunday & I had a question about one of the features. Becky answered me straight away & solved my query.

Thanks again Becky for your help.

"I have received an excellent service…"

I have received an excellent service from the team at EKM. They have been extremely helpful. All the staff I have spoken to at EKM have gone the extra mile to help me to build a better website. I would have
no hesitation in recommending this company.

"Excellent support"

EKM’s support team has been a lifesaver for us. They’re always quick to respond to our tickets and provide helpful solutions. Highly recommend!

"Moveing the discount code button"

The support was there when needed and your team member immediately made the amend we asked for.

"BAD Service and huge price increases!"

Despite my two other reviews I feel it time to make people fully aware of the seriously high price increases being introduced now. EKM will tell you that it's down to development costs, to make the platform better and in turn increase sales and revenue to it's members. As we have two businesses on EKM we have seen a sharp decrease in overall sales, huge price rises and more to follow, recent poor service and continued mistakes and issues with our two shops. So after many years being with EKM we are looking for a new e-commerce company to handle our business in the near future. EKM was made by small business and should take care that small business can take them down.

"Becky was very helpful today and its…"

Becky was very helpful today and its really good to have some support on a weekend albeit limited and having to wait til monday for a resolution. Thank you very much.

"Shocking company, AVOID!"

I was recommended ekm as I have a small start up business. They were very helpful, got my website up and running and helped along the way... then BOOM, they are taken over and suddenly they've stopped all of the previous price plans and rolled it into one payment of £300 +VAT!! Been with them for 5 months so luckily I'm able to move providers hassle free. No more of my money is going into their hands and let's just hope they get the business they want for that ridiculous price. Hop on over to Shopify, £25 per month, same support just no rip off fees.very poor company, I would recommend avoiding them. Oh, they also have a Facebook group where if you voice an honest opinion and they dont like it, they boot you out! Very Unprofessional!!! Will never recommend!!!!

"No Longer Good for Small Businesses"

A mixed report. Had our website with EKM for a number of years. Found the platform reliable, with customer service and our account manager consistently very good. Since the takeover however, it seems that all EKM management are interested in is money, with prices rocketing at a time when small businesses are already struggling to survive. Sadly for us, the lateset price increase (October 24) means using EKM is no longer viable. It remains to be seen whether swimming with only the big fish will work for EKM. Feel very let down by EKM.