"Spoke to Beth"

Spoke to Beth, very good at customer interactions on instant site chat, agreed with, understood urgency of, and flagged my issue to tech team

"Beth responded quickly and also dealt…"

Beth responded quickly and also dealt with my problem quickly and in a very professional manner.

"Prices have skyrocketed"

Prices have skyrocketed. Functionality is basic for those of us that can't afford to pay the extortionate fees for higher levels. Created my website with this company because they were a small company in the UK who seemed to be interested in their customers. Not so much now. The only reason I haven't moved is because I don't want to start from scratch and I'm not sure anyone else would be much better. But as soon as I find a better option I am gone.

"Service gone downhill"

Have been with EKM for years, but recently support has been awful. Now looking to move elsewhere.

"Rising costs and lagging behind the competition "

Big price increases, upgrades that don't work properly and still hugely lagging behind the main e-commerce platforms. There are still some great first line support staff (the only reason we didn't give 1 star), but fast becoming a shadow of the once great platform that won our business years ago.

If it was easier and cheaper to leave to another platform without impacting our business, we'd switch.

"100% Customer Service "

Have been using EKM for over 6 years now. Would not go anywhere else, customer support is 100% and great design team.

"Customer service staff Joshua was great…"

Customer service staff Joshua was great at helping us fix an issue on our site (had our site now for about 5 years+) and the team has helped us get up and running for all these years. Prices are quite high but great service eitherway.
Cheers

"Synchronising my EKM and eBay shops"

Beth made the necessary deletions allowing me to import afresh.
She dealt patiently with my confused enquiries.
I would recommend EKM to everyone.

"Tia @EKM"

Tia, was very quick to solve my problem.

"Website Speed"

Issues with website speed but sorted now thanks to Sam.