"Does this company even exist anymore"

Does this company even exist anymore? Their website has disappeared and I feel like I've been robbed.

"This is a pice of junk"

I have owned a TEP wireless wifi device for two years. It never works as advertised. Purchased it for a cruise to the South Pacific island of Fiji. Told it would work there. When I got there, it did not work. When I returned home they said it does not work in Fiji, even though they told me the opposite when I bought it ( which is why I bought it ). Next trip was to Argentina last November, did not work thee either. Called TEP long distance, no help. When I returned they had some other excuse and sent me a new device to replace the one they had sold me. Now trying to use it in the US the other day, did not work. Called TEP, they said it needed to get "refreshed" with a signal from them since it had not been used in a long time.
This TEP portable wifi is a piece of garbage. Don't bother renting or buying one, you will be wasting your time.

"Busted Device and No Refund"

My Tep was broken. The battery port was bad and it couldn't hold a charge. I spent HOURS of my trip trying to troubleshoot it. The offered to send me a new one which never arrived, then they didn't refund my money. I only got 50% refund. Total RIP OFF. Stay away from TEP.

"TEP Late Night Service Call!"

I live on the East Side of Tucson and have had two recent Power Outages. Both times a Technician was here within 30 minutes. They were very professional and knew exactly what to do. This recent Technician, Dale Erickson was super. He replaced a fuse and said, we will have a new Service Box out here in the morning. Thank you TEP and Dale for being responsive and Professional. Steve Brennan, Homeowner.

"Disabled Device without Refund"

I have purchased a device for over $100 from them and now they have disabled it because they upgraded their devices to 4G.
They offered the new device for a discounted price of $119 ... well thank you, that's more than I paid for the first device which was made unusable.
Do not trust this company.
The device was already well overpriced, it was low quality for the price paid and it was very hard to make it work. Plus the connection was slow and expensive, so I only kept it for emergency situations. Regardless, you cannot sell a device if you are going to disable it every time you upgrade to a new connection.

"Dropped service, leaving customers behind"

Dropping service for your older devices is not cool. Sure, I get it, the new ones cost money and you send customers a discount. But to just shut it off is BS. Next hotspot I buy will not be from Tep.

"Always connected"

I used my 4G Teppy portable device during my last trip through Connceticut, Massachusetts and New York and it worked great.
I reccomend it if you're planning a trip and you need to be always connected. Are you a digital nomad? Teppy is perfect for you!
It also allows you not to buy data sims that are usually very expensive.

"Small and lightweight device"

Small and lightweight device. Excellent customer service and signal.

"Excellent service"

I think an organization demonstrates its true colors when circumstances are challenging. TEP has proven to have an extraordinary customer support and service when faced with a difficulty. You are in good hands with TEP.

"no connection to internet again and again and again"

Tep wireless failed to provide wireless services on multiple occasions, the worst of which was arriving in Italy, not being able to arrange transport, find the hotel, check restaurant reviews, use online discounts.
They offered no compensation and when I complained they offered credits - as if I would ever use them again.
It is 2020. I have never had complete coverage from a wireless company before. Use anyone else.