"good product but poor comms"

Very impressed by the laptop that I ordered, good condition, clean, securely packaged, worked straight out of the box and a good price.
However...the company's communications were poor and their explanation is they are struggling to meet demand. No confirmation email, and the contact and website details provided in the Paypal receipt I tried to use to chase them up were incorrect. So had a couple of panicky weeks' wait and a couple of phone calls were needed to chase up. Hopefully these are temporary issues as the company seem legit and the product was fine.

"Laptop was exactly as described and…"

Laptop was exactly as described and delivered in timeframe advertised. Very competitive price and would purchase again. Great job and thanks!

"Great experience from start to finish"

Great experience from start to finish.
Suddenly had to start working from home and needed laptop urgently for children’s school lessons via Teams/Zoom.
Contacted the company and they were extremely polite and professional, and despite being extremely busy managed to get my order out for deliver and I received it the very next day in time for children’s school lessons, even swapped the hard drive for me.
Machine was exactly as described and in much better condition than I expected.
I would recommend this company to anyone, and that’s coming from me who’s a buyer by trade of IT equipment.
Many thanks to you 🍻👍🏻

"purchased a Dell laptop very prompt…"

purchased a Dell laptop very prompt delivery, excellant condition, good value and very satisfied.

"Great value"

Great little website the laptop I ordered was far cheaper here than anywhere else and it works amazing there is just a little cosmetic damage which dosent affect the performance at all.
It took longer than expected to come but with COVID 19 and the Christmas holidays this was expected. They even put a bigger ssd in which I didn’t ask for.
Would definitely shop here again

"Not the best experience"

I bought a laptop about 6 weeks ago, my first time buying a refurb going against advice not to do so.

I spoke to Somebody via the phone before buying and was told the laptop I'd chosen may not be in stock and would receive a CPU upgrade at no cost if that was the case.

All seemed fine, I went ahead and placed my order. I was expecting it within 2 weeks, but it was closer to 3. There is covid floating around and it was a busy time so it wasn't terrible.

Unfortunately I'm one of those that got the wrong laptop. Yes the CPU was upgraded, but the graphics card was missing, making it unusable to me.

A phone call to Sam resulted in an offer of replacement or refund, the latter accepted.

If that was the end of things, I'd be fine. It just took so many phone calls/emails to get things moving. I appreciate he is short staffed, but being kept up to date with the process would've gone a long way. It wasn't a great experience for me.

"Laptop for Music Production"

On a strict budget, I bought the laptop as a means to home music production (through a DAW).

When the refurbished laptop arrived, I was immediately impressed with its appearance. I thought I would give it a while to check on the laptop's performance before I passed final judgement.

Now a suitable period has elapsed and the laptop has worked like a dream. Responding with other equipment and producing absolutely zero latency.

A quality service at an affordable price. Refurbished laptops are highly recommended by this customer.

"I rate this company as very poor"

I rate this company as very poor, they are incompetent, dishonest and completely untrustworthy. they have twice failed to supply a laptop and have failed twice to reply to my emails even though they acknowledge receiving them. It is a shame people like these are allowed to operate.

"I choose to buy a laptop from…"

I choose to buy a laptop from refurbished laptops due to the good information the website provided. The laptop was a Christmas present for my son. I was on a budget so a refurbished laptop seemed the best way to purchase the spec I was looking for. It arrived quickly and having ordered a grade A product I was happy to see it looking as new. I have received a bargain a fast laptop at an extremely low price, my son will be over the moon. During the purchase I had good communication which kept me at ease. Will buy again and recommend.

"Poor after sale service"

We purchased a laptop from refurbished laptops few weeks ago. Together with the machine we also ordered Microsoft Office (priced at £49.95) and this is where our problems started. The machine itself is very good but we have never received product key for Microsoft Office despite repeated phone calls promising that the key was going to arrive.