"Dell M17 R3 LAPTOP"

Dell M17 R3. Refurbished. Arrived today. Looks, feels and performs as though it was brand new. Maybe it is.
I am impressed, delighted and "over the moon".

"Terrible customer service."

Terrible customer service.
Extremely late delivery - by several weeks.
I emailed, left messages via the website and phoned over and over again.
Sam does not reply.
I am trying to get a receipt for my purchase, to activate the 'warranty' (if it even exists!) but he is not responding, yet again!

"Laptop case not delivered"

Ordered a Dell laptop and case in January. The laptop arrived quickly, but the case did not. I had to chase but I’m pleased to say that the case has now arrived.

"HP Tablet"

Just bought hp tablet..service great quick delivery and Sam was v. helpful.

"I have just picked up my Dell laptop…"

I have just picked up my Dell laptop today from Refurbished laptops. I was given a great deal and an offer to come back for an upgrade at cost price as I was hoping for a larger Ram but could not wait for the part as I needed the laptop asap. Sam was very polite and very helpful I would recommend the service. The laptop was in good condition and I believe if I run into any issues the service would be the same again.

"Their website home page is deceiving"

Their website home page is deceiving. I feel I am being lied to when I enquire about an order (which they had trouble finding on their system). The laptop is now due to arrive 10 days after ordering.
This is what's on their home page:
"All orders will take 7-10 working days"
"Dispatch within 24 hrs"
"FREE 24-48 hour delivery"
"usually dispatched within 3 – 4 days and then are sent on a next day delivery service"
It can't all be true! And their order site had the cheek to charge extra £30 for faster delivery, and they haven't even sent it on a "next day delivery service"!
And they blame the website for the charge (with no apology) and claim the home page can't be corrected because the web designer says it's too complicated!
They said it was dispatched this morning, and then I checked the tracking which said the label was only printed this afternoon.
They advertise the specification for the laptop on the website and only order the parts (memory, SSD, etc) when they get a sale.

"Great fast service"

Great fast service, laptop working fine no problems at all. Sam answered my only question promptly and clearly. Will definitely be buying more from this company.

"Required two laptops for workers to…"

Required two laptops for workers to remote in on for a charity. Delivery was fine, but one failed within 3 days and customer service is abysmal - all three phone numbers have messages saying message box full unable to leave message; promise to respond to emails and don't, and don't do what they say will do either - over a month has passed and no replacement/ pick-up. I get the impression Sam is the only one working there

"Ordered a laptop as one was needed to…"

Ordered a laptop as one was needed to secure a new job opportunity, was a little worried after not receiving a order confirmation but was assured by Sam that it had gone through and had the laptop within a weeks and all working smoothly so far

"Excellent service"

Needed a laptop urgently for homeschooling after our one suddenly died. Found this site and noted the delivery time was 7-10 days. Spoke to Sam and despite being snowed under, he assured us he would send it out the next day. Arrived 2 days after I spoke to him, which I thought was excellent.

It was a grade A laptop and looks in new condition. Works straight out of the box. Will definitely be using these guys again.