"Excellent Customer Service"

My Acer laptop was delayed and as a good will gesture Sam had offered me a Razer, which is obviously better as for me it was key to get this on time because of my Son's birthday. After a few months of playing, there was an issue with the charger. Sam had simply replaced with a brand new charger. Excellent customer service, I would definitely go back.

"HP and Dell Purchase, Nov 2021"

I ordered two laptops from Refurbished Laptops. OK, they didn't arrive in 7 days. When contacted, Sam arranged for the laptops to be delivered within a couple of days. He also upgraded one laptop from SATA to SSD and installed MS Office on the other. Over and above compensation in my view. Both laptops work very well indeed. I have worked in IT for many, many years and unhesitatingly recommend Refurbished Laptops. Good kit, good service.

"It all seems very dodgy"

It all seems very dodgy. Ordered a laptop, paid extra for delivery. Nothing has shown. No payment shows on my PayPal. No transaction on my card. Thinking maybe I'd mucked up the order I went through the process again. Same procedure, laptop still shows in the trolley after checking out. Have I been robbed? Will I get two laptops? I have no idea.

"AVOID LIKE THE PLAGUE"

The single worst experience I've had with any company, ever. Very long story short, I ordered two laptops in December 2021. Received no notifications of dispatch, phoned up 5 days later and received one the next day.

The other never arrived. After repeated cycles of calling, being promised delivery, waiting a couple of days, calling again, I requested a refund in early January. This was again promised but never processed. After threatening to report him (Sam is the only person working there) for fraud, he processed the refund. Which bounced.

I am now trying to recover the funds via my card provider, and will be going ahead with the fraud report. It's clear that this is a fly-by-night operation, which rarely touches any of the equipment it advertises on the site. Most likely he orders the machines, or various items like memory, after an order has been placed with him. He's very good at coming up with exotic excuses as to why things haven't happened, but not very good at the simple task of dispatching products that have been paid for.

Pretty much every review here mentions similar issues, even the good ones. Beware.

"If only............"

Unbelievable quality and value for money. This is my 2nd Dell laptop from Sam. If only his customer service was a little more customer focused I'd rate the company 6 stars! If my experience is anything to go by, don't expect delivery anywhere near the 7 days shown on the site and be prepared to chase up. Once you accept that's the way it is, all is rosy.

"Easy, simple and affordable"

Easy, simple process with great advice as I knew what I needed but not exactly which machine I wanted. Thank you

"Great service"

Prompt delivery. The laptop I bought had an issue with dead pixels on the screen. Sam is very responsive and I was quite impressed with the personal service he provides. Sending the laptop back was no hassle and he changed the screen and also the SSD and it works fine now. Will come again.

"Laptop"

I had not received my laptop after a week and I spoke to Sam who sorted me out with a better PC than I bought. He also arranged next day delivery and I am very happy with the item he provided. Excellent service and great delivery!

"I recently purchased a laptop off Sam…"

I recently purchased a laptop off Sam and found him to be very helpful in one providing me with a good product at a good price but also he made sure that he met my deadline to get the laptop to me on a next day courier service at no extra charge.I would buy from Sam again and recommend him to my friends & family

"Thank you Sam!!"

Sam provided me with a fantastic laptop at a great price. There are so many different refurbished laptop companys on google dont waste your time this company is the best out there. Andy