"A Total Scam"

A Total Scam

The first time I signed up, they promised a 30-day free trial with a $100 credit, but it was limited to just one server. Isn’t it common sense that you can’t spend $100 on a single server in just one month?

Then, they informed me that I needed to make a $10 deposit to activate my account, which I did.

The second issue I encountered was when I ordered an Australian server but received an Indonesian IP address (Jayapura) instead. This happened consistently with all the servers I ordered.

I realized that this was a scam when I tried to request a refund. A staff member asked me for my full credit card information via email before they could process the refund.

This is the biggest scam ever!

"I have been using it for about a year"

I have been using it for about a year, everything is fine. The price is nice.

The only time when I missed a payment was turned off, I immediately paid off the debt, and the activation lasted for about two days.

"Solid Service"

I have been running servers here for about 2 years and the overall service has been excellent.
Support response times are on par or better than other providers I have used.
Overall a solid service from a solid company.

"Worse company I’ve dealt with"

Worse company I’ve dealt with. They charged me $130 for something I never used. I tried a server during free trial and never got notified the trial ended. I literally never got notifications up until I had to pay an invoice. Disgusting practices. I want my money back!

"kamatera.com STILL caters to criminal spammers, which is why most of their IPs are blacklisted"

I've been trying to get kamatera.com to do something about their scammer spammer clients for over a year. All that I ever get is their automated response of "Thank you for contacting us, This is an automated response confirming the receipt of your ticket. Technical Support tickets response time goes from 5 minutes up to 24 hours, depending on the ticket urgency..."

Which goes absolutely nowhere - no responses after that and their scam clients continue to mass spam from their servers. This is not just casual stuff. These are forged headers, posing as various companies (complete with stealing their logos) and promising great deals... as long as you enter your credit card info. Yea, right.

If you are even thinking of doing any hosting on kamatera.com I would suggest you go and do some random checks of some of their IPs. Every one I checked were on multiple blacklists for spam and fraud, which means any emails you send out will end up in spam folders. Any email you send out using another mail service will also end up in spam folders if you listed a link to a website hosted on Kamatera.

There are good companies and then there are those who don't care if their client breaks any laws. There are far better companies out there who actually honor their advertised AUP.

I could list ticket numbers here but there's dozens of them since every illegal spam gets reported. They just don't care.

Update 03/15/2025: Kamatera requested additional information last week, so I provided them with ove a dozen different IP addresses that were being used in massive spam attacks, complete with phishing sites and forged headers.

Their response? They did nothing. Kamatera: add a new IP to this growing list of why your servers are all getting blacklisted. Latest scam site at another IP assigned to Kamatera/Cloudwm and already on multiple blacklists. You were notified by SpamCop.

"Worst VPS service I have tried so far"

Worst VPS service I have tried so far. Their are incredibly misleading about pricing. I purchased a low capacity VPS and they are asking me to deposit more funds each 3-4 days, and they say that if I dont deposit more they will suspend the access to the VPS, in which I already setup my trading account. I had to deposit 170usd in the last 20 days hahaha. Its so crazy
Also, apart from that, I asked for an invoice and they say "You can not receive the invoice until you are 30 days with us", the funny thing is I already have 42 days using their server

"Fantastic support"

Fantastic support. Jacob was an absolute star. The help was truly outstanding and professional among the competition. Very quick, knowledgeable and fluid with their work. Kamatera, make sure you show them your appreciation as much as your customers do!

"Simply Awful service"

Simply Awful service. I had a web server running and now cannot access it. They destroyed the access. Then they said i can buy an SSL from them to install on the server. Then they said they cannot do that. We've been completely down for a week now with no hope in fixing with Kamatera. Try Hyve in stead. Kamatera support is the absolute worst

"Don't even try their free trial service"

They charged me even after I told them to cancel my service. They sent me an email stating that I have to follow some process in my account to terminate the service. Then they charged me for two more months, though I didn't use their service at all. l had to learn the lesson by losing almost $50. They are real scams and provide very very poor customer service I have ever seen.

"Poor customer service care"

I have been building an application and drawing on Kamatera’s tech to run it.
I have made almost zero calls on the system or processing whilst they continue to charge over $40 per month. I have asked multiple times over the last 3 months to provide meaningful guidance to reduce these costs to represent the ACTUAL COSTS of ACTUAL calls.
They have provided no meaningful support that has led to an ACTUAL reduction of costs.
Clearly a lumbering bureaucracy with no meaningful care or customer service.