The Great Divide

Shopping & Fashion
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87 reviews
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Customer Reviews about

The Great Divide

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N T

3.00/5.00

"Ok but not the best"

TGD30731 - Quick shipping, but you’d expect that for the price of it. Bag with item ripped.

14/02/2025

JD

1.00/5.00

"Took a risk"

Took a risk after reading some reviews. Wrong item sent out, in a battered box, terrible customer service, returns portal doesn't work and you don't receive a refund for your p&p.
Do not purchase

07/02/2025

Walter Kovacs

4.00/5.00

"Speedy Dispatch "

Speedy dispatch and haven’t had any of the issues mentioned when dealing with customer service. They got back to my email within a day of sending it and were very receptive of my issue and willing to help where they could.

27/01/2025

David Lane

1.00/5.00

"Mixed opinions "

First order i placed was great. Second was problematic. I was sent the wrong item. Obviously not my fault but won't refund postage and had to pay to return the item. Then had to chase for a week and a half to get the refund. Emails ignored. They have no telephone number. So has left a sour taste. Got there eventually, but as it wasn't even my fault, should it be so hard?

22/01/2025

Ruffo Andrea

1.00/5.00

"Assolutamente INAFFIDABILI!"

Assolutamente INAFFIDABILI!
L’assistenza clienti non esiste neanche!
Per acquistare, è facilissimo, i prodotti sono conformi.
Il problema è il reso!
Sono arrivati alcuni capi che a me stanno grandi e ho chiesto la procedura di reso, nonostante i miei ripetuti tentativi, purtroppo andati a vuoto.
Adesso non mi resta che segnalare PayPal (fortunatamente ho fatto l’acquisto con loro) e vedrò come procedere.
Consiglio vivamente di non fare acquisti con loro che non meritano assolutamente!

13/12/2024

Paul Wright

2.00/5.00

"No Postage Refund "

Decent Store with a good range, very poor customer services though and just be aware that if you return an item they do not refund your initial postage (which they are required to do by law) sent two emails asking about this which they have ignored. Wont be using them again.

19/11/2024

A.

1.00/5.00

"DO NOT BUY FROM THE GREAT DIVIDE"

Shipping policy says "All orders are shipped within two business days." / "International orders arrive within 2-4 business days of completed order processing."

Lies. Big fat lies.

One week, and four emails without answer later, I'm still waiting for some explanation about my order. Customer service is non-existent. Now I'll have to contact my bank. The worst online shopping experience.

I should have read the reviews before.

DO NOT BUY FROM THE GREAT DIVIDE.

18/11/2024

James Nolan

3.00/5.00

"Good range of products, returns and CS are shocking "

Good range of products, easy ordering process with quick delivery

Issue is customer service/returns

I received my order, which was way too big for me. I'd ordered a non boutique item, paid for tracked postage, and confirmed with Joe it has been sent with tracking. Over a week later, multiple emails and phone calls, still nothing at all. No confirmation the goods are received, refunds been processed etc.

The whole process would have been fine, provided I didn't need to return anything, so if you know exactly what you want, buying from TGD should be fine. I'd just be cautious where you need any kind of support

04/10/2024

Arthur Scott

1.00/5.00

"Spam messages "

I have never purchased anything from this company but receive spam texts and emails on a monthly basis for over a year . Can only assume they bought my details from somewhere, but safe to say I’m not buying their products any time soon.

25/08/2024

Tadgh Ahern

1.00/5.00

"Bought two items in the online sale."

Bought two items in the online sale.

One looked more like a gimmicky print in person than in the photo.

Refused the return against UK policy for e-commerce shopping.

Like everyone else, I should have read the reviews.

12/08/2024
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