"Everything went smoothly"

Everything went smoothly. The paperwork was straightforward to fill out. The website used by Red Sky is straightforward to use and if you have a problem, assistance is available by phone—friendly and helpful staff. The claim was handled quickly and I was kept up to date via email.

"Exceptional customer service"

The website was easy to navigate. It was easy to start my claim. And the decision was made very quickly. The person I communicated with (Sue) was great. She responded to all my questions very quickly and kept me in the loop on the status of my claim. I work for an insurance company in Canada so I know that customer service is very important. Arch Red Sky Insurance provided excellent customer service.

"Easy, informative and quick"

The process for filing the claim was clear and easy. The claim decision was made in a decent timeframe. Updates were provided with every status change so that I could keep track of where they were in the process. I initially was dreaming the claims process based on things I'd heard about travel insurance, etc. But I was very pleased with how this went.

"Easy to use -satisfied with results!"

When I finally requested a refund for a trip that I had to cancel, RedSky responded promptly. I had to make two claims, one for medical reasons and another because of two hurricanes. They were quick to reply with an update and to answer questions over the phone, and quick to give me a partial refund.

"Fast and efficient service"

Fast and efficient service

"Scammers refund my money back"

Scammers refund my money back

"Very Disappointed Customer!"

I had a three week beach house vacation plan. My family and I stayed one week and then hurricane Helene hit. I am from North Carolina in a little county called Avery county. If you’ve watched the news, you know Avery county was hit really hard. We lost our house. Me and my two boys were at the beach together and my husband was back home. He FaceTime to show us the devastation so we went and gathered supplies and got home as soon as possible. I contacted red sky insurance to be paid for the two weeks that I paid for that I wasn’t gonna be staying. They paid for some of it, but not all of it. They paid me a little bit more than half of what was owed to me. I just feel like they just kept MY money because they wanted to. Why in the world would you not cover someone losing their house what they wanted me to continue my vacation and just stay at the beach. This insurance company is terrible. In my opinion. It was back-and-forth back-and-forth with them while we were picking up the pieces of our lives. It sounds like a pity party, but I’m going into detail about this just because I can’t believe how they did not cover All expenses for LOST of your HOUSE! I do Appreciate what they did give back to me though.

"If I had followed all directions…"

If I had followed all directions correctly it would have been a smooth operation. Wayne and Karen managed to find the error, and all went well after that.

"Good Service"

The process was relatively easy once we had our documentation in order. The adjustor was very nice and we communicated via email. We will definitely continue to use this agency for travel and insurance and very glad we purchased it!

"Very satisfied"

Once the required information was provided, refund was approved that day and received a check in one week. Very satisfied.