"Efficient review.Overall the process of review was…"

Overall the process of review was efficient
after submission of forms.

"This insurance company is compassionate…"

This insurance company is compassionate and caring in how they treat their clients. I’m happy we purchased this insurance for a trip we had planned but ultimately could not take. I would recommend this company.

"My experience was positive"

I had a couple issues with the documentation uploading process (my own error) and the customer service representative was very pleasant and helpful in getting things straightened out. Any email correspondence was prompt and I was kept updated in regard to the status of my claim. The claim was paid quickly.

"Easy"

Easy, fast and complete!

"If I could give a ZERO star rating for…"

If I could give a ZERO star rating for Red Sky Travel Insurance, I would! Our Outer Banks vacation home CAUGHT ON FIRE people!! We were awakened at 3am by my niece running around that house pounding on everyone's door and yelling at the house was on fire and we needed to get out now! It was an electrical fire that broke out in the attic above my sister's bedroom suite. She was drifting in and out of sleep, but she kept hearing crackling and smelling smoke. My niece was restless, and happened to be awake (thank God). Once they figured out what was going on, it was a flurry of activity getting everyone out. One of our family members is a quadriplegic, and this was his first vacation in 15 years. This experience was terrifying for all of us!! The fire chief told us...just a few more minutes, and the entire first floor would've been engulfed in flames. We made it out just in time!! Not only did we lose some things to water and smoke damage, we were all traumatized :'(
17 of us...our entire family... it could've wiped us out completely! We claimed $8,856 for our trip. After more than 30 days of waiting (and sending them a ridiculous amount of receipts for everything they asked us for), they just let us know they're going to pay $1,174....What the?!?!? . I'm floored!!

"Good investment"

Responsive and prompt handling of our claim. Will recommend for those who travel.

"Superb Insurance Firm "

I’m 80 years old and quite honestly I’ve never experienced such a professional insurance firm as yours. You are to be commended for your expediency and constant communications. Maxwell, who represented your firm for us, was terrific. Thank you. We will use you again as well as recommend you to our friends.

" Effective service in progress "

Our cooperation with Red Sky was short-lived. I won't argue with the fact that they have a reputation and experience of working exclusively with professionally managed vacation rental companies. But they could use a little bit of a boost in terms of efficient service. The registration process was delayed because they do not respond immediately. And the vacation and the place of stay looked great.

"Canceled Trip Due to Medical Emergency"

I needed to cancel our trip due to a medical emergency that is continuing. Arch Red Sky was very patient as I had to cater to my wife as I tried to process all the requisite paperwork to process the claim. Nichole was terrific and the online process was straightforward. Well done! I'll always take out travel insurance in the future ... you never know what's going to happen.

"Once I got information you requested to…"

Once I got information you requested to you, your response and approval of my claim was next day. I appreciate your promptness and helpful agents in processing this claim.