"Very fast"

Very fast, very easy to submit our claim. We had to file a claim due to a weather-related closure that affected our destination. We got a refund within a few days via Zelle direct to our bank account.

"I feel I waited to long to get my money"

I feel I waited to long to get my money

"Your services were fine"

Your services were fine. I was happy to receive a check for $500 which was my original claim. I finally received a refund from the condo company which they never should have charged me for as I canceled within their cancellation policy. Won’t be going there anymore. Thank you.

"Very satisfied "

Easy process and quick resolution.

"Helen was delightful"

Helen was delightful, knowledgeable, personable, explained everything patiently and clearly. I wish I could hire Helen.

"Very fast response and reimbursement!!"

Very fast response and reimbursement!!
T

"Very responsive to our claim"

Very responsive to our claim. Easy to file as well.

"Phone representative were very…"

Phone representative were very courteous and helpful.

"I was diagnosed with cancer & had to…"

I was diagnosed with cancer & had to cancel because I wasn't sure when treatment was to begin.
This company really beat around the bush, doing everything in order not to reimburse me.
I would never recommend this company to anyone

"The way you assessed the card"

The way you assessed the card, I NEVER USED IT and you calculated the TIME when I did not use it, which is NOT FAIR.
It should be in my mind based on usage.
I bought the card to use it only in the second half of the season, because I knew that I will be first half of the season in Australia. If I knew you would do, I would NOT purchase the insurance.