"Mirror ordered and paid for on the 18th…"

Mirror ordered and paid for on the 18th November tried calling, messaging and emailing many times and no response. No communication is worse than a delay. This is the last item I need to complete a job.
No communication and I’m starting to think my order might not be for filled and they just pocketed the money.
I’ll update the rating on this review if I get any communication or even the mirror.
#6713

"Irritating!"

Website states 3-5 day lead time. Chase up after a week, no reply. Chase up again after 2 weeks. No response. Intercom buzzed after nearly 3 weeks and he has my mirror, literally in hand with no protective packaging whatsoever. I should've inspected the mirror more closely on delivery as 2 days after I've glued it to the wall, I find defects! Not happy.

"Poor experience"

Ordered two mirrors received only one, which was not wrapped at all. Was told the other one was broken and a new delivery would be arranged. Had to keep chasing them for updates, which were just false promises until they eventually started ignoring me emails.

At the end this was resolved after I phoned and was lucky enough to talk to a very helpful lady, she arranged shipping of the 2nd mirror, which arrived after 4 days,
almost a month after the order date.

"Both James and Liam so quick to respond…"

Both James and Liam so quick to respond to needs and went out of their way to make my fitted mirror project work. Brilliant!

"Fitted Mirrors are absolutely amazing"

Fitted Mirrors have been absolutely flawless.
A mirror I ordered and self fitted cracked (which was my fault) and I requested a resupply and asked if they could help with a discount. James called me immediately and discussed the issue and the company have very kindly offered to resupply for a very small amount. I was expecting to have to pay full price again but they were sympathetic to the situation and incredibly helpful and very friendly.
Their customer service and response are 100% BRILLIANT!!! Why can’t other companies just be human?
I highly recommend this company. Great products, friendly, and fast turnaround.
Thank you FM&G.

"Highly recommended"

Highly recommended, a great product accompanied by good customer service & someone on the end of the phone to speak to.All queries answered & the mirror was delivered by a very helpful & jolly driver.

"Excellent Service! Will order again!"

We live in a time where 99% of companies don't care about customer experience & just want to make money. MirrorFit we're excellent & offered a service way above my expectations. The products & customer service was 2nd to none. Any questions we're easily dealt with, phone calls were answered quickly, call back's were prompt. During what is already a stressful build - their approach gave me a lot of faith that there are good companies out there!

"Just had my mirror delivered by Daniel"

Just had my mirror delivered by Daniel, couldn’t of been more helpful, really nice guy, would use this company again.
Simply Kitchens and Bathrooms

"Floor to ceiling mirrors cut to size"

Ordered two floor to ceiling mirrors. Excellent quality - exact measurements to the mm! Good adhesive provided too. Extremely happy with how they look. Delivery spot on also. Highly recommend

"Started off well... didn’t end well"

Started off well. No probs ordering the mirror and good communication. Mirror came without glue. I chased and was asked to pay for it (again). Then a promise of a courier for the Mon (didn’t arrive). Chased Tues to be told Weds. One glue delivered rather than two. Asked for a partial refund given additional time and inconvenience of having a very large mirror to protect while the saga was going on. Offered a refund of glue that wasn’t delivered or for the glue to finally be sent.