"DO NOT BUY FROM HERE"

I ordered quite afew different sizes of mirror, to get an email saying couldn’t work with my measurements could I do again in mm I did and email to get a reply saying still can’t do and to do in inches to witch I replied I did that the first time to then be told that the Older guy has more patience then him and to resend said measurements AGAIN after 4-5 weeks of bk and forth it wasn’t done so many excuses of y not I just asked for a refund to be told they would happily send me back half!! And when question y only half because they started the order already witch I was told it wasn’t and to wait 10 days in the last email, we r now at the point of they won’t refund me and saying they will send my original order that they already said they couldn’t cut to that size DO NOT BUY FROM HERE

"Avoid at all costs"

Website stated that my mirror would be dispatched within 48 hours. After 5 working days, I called for an update and was total it would be between 7 and 10 working day. I called again and spoke to a woman who gave at least 5 excuses for why my order was taking so long.
I've received my mirror at 8am this morning, no warning or dispatch email. No curtesy phone call to say when it was being delivered, literally 0 communication.
The driver was awfully rude.

Would NOT recommend or buy from this company in the future. Awful experience, rude driver and dreadful customer service.

"INCOMPETENT!"

AVOID!
Terrible company.
Could NOT careless.

"Extremely bad customer service"

I ordered mirror and was expecting it to come in 7 days maximum as it says on website, or at least an update by email of my current delivery status. Yet there is nothing it has been 15 days already I’ve sent them 3 emails but haven’t received any replies. I’ve called them but didn’t get any answer either so I will wait few more days and then I’ll try to redeem my money back through bank. Extremely unacceptable customer service

"Slow, Inefficient and Unpleasant Service"

I can only resonate with other one star reviews. It seems this business owner/staff have not learned anything from the customer feedback.
To summarise the experience in three words:

SLOW (7 days from ordering to delivery)
INEFFICIENT (chasing needed, failed delivery)
UNPLEASANT (CS & awful delivery that will dump your order by the main entrance with lots of unhappy moaning)

The fast delivery stated on the website is untrue.
I had to contact the CS several days after the order was placed to find out the status. I was told the mirror would be with me the following day.
I asked what time was the delivery scheduled for. I received no reply. I cancelled all my clients (work appointments) to wait for the mirror. It never arrived. The following day I was told the driver called me but it went into the voicemail.
It turned out that the driver did not read well the telephone number that was copy&paste hence with no error. But no one rang the doorbell.

The CS has a bad "I don't want to be here" attitude. The following day the mirror arrived after me waiting outside in the rain for the driver who could not find the address. He did not seem to be familiar with the GPS and online maps.
Before he arrived saying hello, the driver said: "I cannot carry the mirror upstairs". The mirror was large and completely lacking any packaging. One is just expected to carry that naked unprotected mirror by oneself. The driver reluctantly carried it with me to the building (4m) and left it by the main entrance not willing to help it put in the lift. I had to ask our domestic team to help me load the mirror.

All in all. I have been redecorating my flat. I received lots of deliveries in the last few weeks. I had no issues with any delivery whatsoever except for this hellish experience with Fitted Mirrors and Glass.

Do not hesitate to pay a few extra pounds elsewhere getting a civilised service rather than dealing with the negative people hating doing what they offer as the service.

"Appalling service and telephone manner"

Appalling service and telephone manner, very condescending. Staff had no idea about stock on website and which items were available. Do not purchase from them. Shocking way to in a business.

"Quality of mirror is excellent but poor…"

Quality of mirror is excellent but poor communication and slow delivery.

"I am delighted"

I am delighted! Fantastic service. Fast, efficient and great quality. I had a beautiful beveled mirror made for my bathroom, as we as a glass panel to protect the top of a chest of drawers - made to measure and a my replacement double glazed window replaced by a very friendly team of installers. I recommend these guys.

"Shout out to Elaine"

Elaine on the customer service number is a credit to the firm. A problem-solver who truly puts the customer first. So thankful 🌟

The product is always great, have used a couple of times over the years and very happy - would definitely recommend!

A++

"I’m very happy to recommend this…"

I’m very happy to recommend this company. My mirror is of high quality with well finished edges and having looked at other companies, it came at a competitive price. Delivery charge to North Wales was also reasonable.
Customer support was excellent as was after care service when I had an issue.
Delivery guy was extremely polite and helpful.
I would definitely use FM&G again and have no hesitation in recommending them.