"great service"

Rang them 16:50 Wednesday for an odd mirror size request, collected them Thursday 14:00

"Poor Service became GREAT service!"

Initially I was skeptical following the reviews here however I went ahead and placed my order.
The order arrived very quickly and the only disappoint was that there is no communication about dispatch/delivery to ensure that someone is home to receive the delivery.

The delivery came and unfortunately I was not at home so the driver had left it in the garden. I arrived home late at night to find the mirror in the garden with a large crack and so I contacted the company via email to explain the situation.
The initial response was not great and more of a blame that it is my fault!

I spoke to Liam who was so understanding and instantly offered me a replacement mirror with some extra bits which was really kind of him....honestly he provides the best service!

The replacement mirror arrived speedily and the driver was very good and again understanding as I was informed the delivery would be mid morning but he turned up at 8.30am and waited until the builder arrived to bring it inside.

I gave the review a four star as the initial response from the team was not great and the individual could have been a little bit more understanding!

"Great product, great service"

Well, the order process was slick and easy and I could have whatever size I wanted. Then when I had a technical question the engineer was extremely friendly and called me straight back. They're also sending out a pack of screws as one of the heads sheered off.

"Dreadful service"

Dreadful service, no communication, everytime you ring the order is ‘out for delivery’ whatever that means.
5 day delivery is now at two weeks.
Wouldn’t touch them with a barge pole again

"Great mirror driver left in safe place…"

Great mirror driver left in safe place thank you

"Absolutely dreadful service"

Absolutely dreadful service. Avoid at all costs.
They delivered my mirror with no sensible packing, suction cups or any ability to move it from the van. The driver refused to touch it, the office refused to help so it was sent back. No communication or warning about poor delivery method at any stage in the sales process.
Since then i have not had a single response to my emails. So i am out of pocket and no mirror!

"No communication & abysmal delivery"

Mirrors appear to be OK. However, 0/10 for communication - it just doesn't happen. 1/10 for delivery. Delivery quoted as 5-7 days, but actually took 14 days. As we were to be out of the country, asked them not to deliver during a specific week. They obviously ignored this (see note about communication), didn't advise of delivery beforehand and didn't message to say they had been delivered. They were just propped up against the house wall with fittings thrown on the ground nearby. Unimpressed.

"Their website says 24 to 48 hours lead…"

Their website says 24 to 48 hours lead time. Order two small mirrors and been waiting 5 days already. Contacted them and now been told a further 5 to 7 days before dispatch. In total for two small mirrors it will take nearly 3 weeks.

"Great product. Reasonable price"

The mirror took longer to arrive than advertised, but the customer service was great via the telephone and I wasn't in a rush. The mirror was perfect and was very reasonably priced.

"Perfect mirror 61cm x 222cm high…"

Perfect mirror 61cm x 222cm high standard already fitted to sliding wardrobe thanks guys