"Not “fast delivery” as advertised"

The “fast delivery” as advertised is anything but fast. The website says as fast as 48hrs but it’s 10 working days!! If like me you’re thinking about choosing these guys for their advertised fast delivery then think again!! Terrible customer service too.

"Mixed experience."

I've had a mixed experience with FMG:

- From order to delivery was 8 working days, which is within the window they quote, though my order was straightforward (2 small rectangular mirrors).
- The delivery driver stopped at the top of my road and told me if I wanted my order I'd need to come and get it. I was looking after my 2yo alone so I couldn't just leave. He was rude to me when he finally brought it to the door (I paid over £20 for delivery).
- The mirrors seem to be of good quality, the finished edges are very nicely done (apart from the dubbed corners which look a bit amateur).
- One of the mirrors came with surface marks, but I got a call from someone very helpful who talked me through how to remove them (which took about 10 mins) plus they promised to send me some wire wool in the post.

Their customer service seems excellent, it's the rest of it that let them down a bit.

"I highly recommend using Fitted Mirrors and Glass - fantastic service provided by both the workshop and the fitters Paul and Michael. Many thanks"

I highly recommend using Fitted mirrors -

"Excellent Driver Paul,"

Excellent Driver Paul,
Delivered today our perfect circle, 160 cm, mirror - Safe, with care.
Great service, Fast delivery, Polite, Friendly and Professional driver.
Would highly recommend to all our friends.
Very appreciated for mirror and provided services.

"Great service"

Great service. Had a problem with my order when it was delivered, however both the delivery driver and team at the office were very efficient and professional and rectified the issue within 24 hours. Would highly recommend this company.

"Excellent Del Driver"

The driver, Daniel, was excellent, going above and beyond the call of duty to ensure that my mirror was properly and safely positioned. Many thanks, it was greatly appreciated.

"Found this company to be helpful in…"

Found this company to be helpful in there communications. there were problems with delivery but not surprising with the COVID-19 situation and possibly staffing problems. The mirror arrived in excellent condition and quality. I installed it on the same day of delivery. Helen gave me an excellent estimate of the delivery day which was reassuring throughout the process.

"I have never met Elaine"

I have never met Elaine, but what I do know about her is that she understands and cares that her customers get the best service possible. My delivery went wrong, but rather than settling wIth the usual “I’m sorry there is nothing we can do”, Elaine went off and found a solution. OUTSTANDING!! An increasingly rare combination of initiative, effort and care. FM&G will be my first point of contact should I need any future glass purchases. Thank you.

Ps And my mirror is fantastic too. ;)

"Worst company I’ve ever dealt with"

Ordered a mirror and got a order confirmation and that was it no delivery update. It turned up two weeks later then it was meant to without any notice so lucky I was in. The mirror had no packaging whatsoever ever so unsurprisingly had scratches down it. Emailed straight away and got no response. Emailed another one of their emails a week later and still got no response. Seems like they think if they just ignore any problem they won’t have to resolve it. Absolutely terrible communication. Ended up getting my money refunded through my bank which took 5 months. So if your willing to wait in for weeks for your mirror to arrive without any delivery date and risk it being damaged as they don’t actually know how to package a fragile item, and get ignored then this is the company for you

"Misleading marketing"

I can't comment on the quality of the mirrors as I haven't received my order - placed 24 days ago. The only comms I've received has been in the form of 2 emails - one was an order confirmation and the other an invoice. I called a few days ago for an update and was told I would have to wait longer because a) I picked the most difficult design possible (a small arched mirror, bevelled?) and because b) I live outside London. So I'd say the marketing line on the website is somewhat misleading. I've no idea when I'm due to receive my mirror and will certainly be asking for a refund if there's no update this week.
UPDATE: my mirror arrived next working day. I was only informed of the dispatch by the delivery company, not the seller. The mirror appears to be reasonable quality. Time will tell.