"Wonderful Experience"

I had a great experience with CallRail! I spoke with Whitney, who was incredibly knowledgeable, quick to resolve my issue, and very polite throughout the entire interaction. Customer service like this really stands out. I highly recommend CallRail!

"Received a response quickly and my…"

Received a response quickly and my response was taken care of just as fast

"CallRail support is amazing"

CallRail support is amazing; they always help me in a timely manner, and everyone is very nice! They're quick and always available to help.

"Seamless Setup & Outstanding Support from CallRail"

We needed to set up a new CallRail account separate from our web developer's, and the process couldn’t have been smoother. My CallRail rep handled everything from start to finish — all I had to do was explain what we needed, and he took care of the rest, keeping me informed every step of the way.

The CallRail support team was friendly, knowledgeable, and attentive. On top of that, my rep reviewed our account and gave thoughtful feedback on what services we actually needed, helping us cut unnecessary costs. Excellent service all around!

"After 2.5 years, would not recommend"

We’ve used this software consistently since 2022, primarily for tracking numbers and as a VOIP-based call center solution.

Pros
- Generally reliable call quality
- Minimal dropped calls
- Our smaller franchisees find it easy to use

Cons
- Extremely poor customer service: Response times are painfully
slow. You always start at tier 1 support, which often lacks the ability to resolve anything and must escalate—slowing everything down. It’s been a consistently frustrating experience and the primary reason we’re moving away from this platform. Unfortunately, the support experience hasn’t improved since we first onboarded.

- Limited call center functionality: The call center features feel like an afterthought—more of a revenue add-on than a fully built solution. It’s simply not scalable for larger teams. You’ll miss out on critical data and insights. After switching to a provider that specializes in call center solutions, we’ve seen a dramatic improvement in user experience and our ability to identify and solve issues efficiently.

"Great support"

Great support! Always helpful and provided a quick resolution to my issue. Highly recommend !

"They demonstrated efficiency and were…"

They demonstrated efficiency and were incredibly helpful throughout the process.

"Useless Support"

Its been nearly 30 days and call rail is not reporting conversions into my GA account, they escalated me to tier 2 support who doesn't respond to emails.

"CallRail support is top notch!"

CallRail support is top notch! 10/10 every time.

"CallRail wants to come up with a solution to any issue you are having."

The CallRail Team is totally committed to resolving issues. They gave me the advice to fix the problems on my side of the connection.