"Really nice customer service"

Really nice customer service. I picked wrong address and they quickly helped me to change it into the right one. Sami and Tianna good work!

"Awful"

Awful. Orders from September and November still not arrived, no communication, no offer of refund - NOTHING. Fear I have been scammed. Do not trust.

"Customer representative Oksana very…"

Customer representative Oksana very helpful and polite.
Arranging a full refund .
Constant updates and very professional service representative.
Thankfully things are now being put right after errors in the sending of the wrong order.

"Perfect"

Always fast and precious assistance. Thank you Oksana and to allthe team.

"Original parcel not delivered - quickly solved"

The original parcel was not delivered – most likely a French post office issue as their service has gone down the drain – so I contacted customer service who were helpful and resent the parcel with tracking at no extra cost. I received the merch today, totally happy with it.
Oksana was quick to respond and instrumental in solving the issue.

"After moving and forgettin to update all details"

Due to moving and forgettin to update all my details, when the invoice came the shipping address was my old address, which was easily fixed with a reply to the invoice. Brilliant. Neat or what?

"Hahahaha. Non. Plus jamais."

Après :
- plus de 8 mois d'attente
- de nombreux mails de relance
- des mails m'assurant que la commande était en route (puis des mails d'excuses car ce n'était pas le cas)
- des colis reçus et renvoyés car ne contenant PAS les bons produits
je n'ai toujours pas reçu mon pull Coldplay commandé en Juin 2024. J'ai demandé à être remboursé récemment car je ne tenais plus.

Au moins je n'ai pas eu à me battre pour obtenir le remboursement de ma commande.

"Customer services people are really…"

Customer services people are really kind and do everything they can to help us.
A special thank you to Stella :)

"If I could give 0 stars I would"

If I could give 0 stars I would. Awful customer service, basically ignores you after telling you one thing and then the opposite happens. Didn't contact me at all about something I pre ordered being out of stock for 3 weeks, then handled the situation awfully. Basically scammers, do not recommend in the slightest.

"Service is really great"

Service is really great. Everything is organised and well established.
Marco, samantha and hilary helped a lot in the process.