"I wholeheartedly recommend BSI Merch as…"

I wholeheartedly recommend BSI Merch as a reliable and trustworthy business partner. The products we received were of excellent quality—well-made and exactly as ordered. A special thanks goes to Sami from the customer service team, who was exceptionally kind, professional, and helpful throughout the entire process. Working with BSI Merch has been a truly pleasant experience!

"Shipping cost refund "

Had to return item and asked why I had to pay for shipping cost . Got no response from contact given. Very poor customer experience.

"Top notch! "

Received my sweatshirt only a couple of days after ordering. Beautifully packaged and safe in transit. I am delighted with the quality of the merch. This company does everything it can to keep customers happy & people like me keep returning as a result. Top notch, guys!

"Good service and friendly team"

Good service and friendly team
My mug broken
Give re send mug in my address

"Top availability "

Top communication, education and availability, they solve my problem in just a few days.

"article sent by mistake"

I wrote to BSI Merch Customer Service because I had been sent the wrong item. Sami, the operator who helped me, made it possible to exchange the items, explaining everything to me in a simple and fast way. In a few hours we solved the problem and now I am just waiting for the technical times to have the right item.

"Excellent customer service "

My item was lost in transit. Fault was not on BSI Merch's side. Customer Service was excellent and my refund was processed promptly by Sami. I was very satisfied with the service and would be happy to purchase from them again.

"Delayed shipping, bangladesh made"

Ordered a t shirt, 45 euro. Waited 2 months; nothing very special, no label of the artist, just made in Bangladesh...really, for 45 euro's?

"Very bad service. Avoid unless there is no other way"

Very dissapointing service. I pre-ordered the special version of the new Dream theater album in the special opaque edition
Timeline of events:
- I was not informed on whether the shipment of the item took place , until i took the initiative to follow up, several weeks after the order was placed and after the record was released to the marker.
- Once i followed up with customer service, the item was shortly shipped (i believe it was simply forgotten/ or not registered in the system, but was never told what happened)
- with such a delay, i still received the package in the normal shipment days and not an expedited shipment
- the item i received was the wrong one (not the special version but the regular one!! )
- i write back to customer service to send me the right record. I was expecting that you will simply send it to me, and then either pre plan a courier service that will pick my item back, or they just tell me i can keep also the old record as it was a double mistake from their side. Instead you give me a task to both create a paypall acount (that i intentionaly do not have) and to go myself and find a courier to ship it back, add a note, pay myself for the shipment and then only if the note and the package is ok and sellable, you would ship me the right product
- i ask if it is ok to pay an alternative way (through IBAN transfer) and you have 0 flexibility (insisting on paypal) and on top i recieve a reminder that if i dont get back to the last email within 24 hours, the ticket will be closed.
- General comment is that it seems to me that every communication is handled by different agent and they do not read the details of the case and of the answers that was given to the previous agent

I therefore decided to keep the wrong version of the record for which i overpaid, as i dont want to deal with them any more

Terrible customer service , avoid using them unless there is no other way to get the item you are looking for

"Customer Service"

I had a complicated issue with a Coldplay t-shirt I ordered. Customer services were absolutely marvellous. During today e-mails (9 in total) were sent/received and the issue was dealt with efficiently and speedily unlike some customer service departments who take days to respond, if at all. Praise to Bruno, and possibly others in the team, who dealt with the issue.
Submitted by Carol Faithfull