"Great Follow Up from Customer services Team"

Thanks to Oksana and Tan, from customer services team, that has help me to follow up on the delayed product shipment, and has put the product on the way again.
Hopefully we can get our Niall's crewneck product, within the next few weeks that got lost somewhere ...
Hope I can write that we got it ..!!!!

"Pessimo servizio, pacco mai spedito dopo mesi e nessuna risposta seria"

Ho effettuato un ordine da oltre 320€ mesi fa con BSI Merch, scegliendo anche la spedizione più costosa e tracciata. Nonostante ciò, il mio ordine non è mai stato spedito.

Ho contattato l’assistenza numerose volte e ogni volta mi hanno risposto con le solite frasi generiche: “verrà spedito entro 5 giorni”. Queste promesse sono state ripetute per mesi, senza che nulla venisse mai fatto. A un certo punto mi avevano persino detto che sarebbe stato spedito entro il 28 marzo. Ovviamente non è successo, e da lì sono tornati ai soliti messaggi vaghi.

Peggio ancora, non danno mai una spiegazione vera sul perché il pacco non parta. Ora hanno smesso completamente di rispondere alle email personalizzate e inviano solo risposte automatiche, ignorando tutto quello che ho scritto. È evidente che stanno solo prendendo tempo e non stanno gestendo il problema.

Non è la prima volta che mi capita con loro: anche un ordine precedente legato alla stessa artista è arrivato dopo 3 mesi, senza tracciamento, e lasciato fuori dalla portineria senza avviso, nonostante avessi pagato la spedizione premium.

Sono molto delusa e mi sento presa in giro. Sto procedendo con una segnalazione al Centro Europeo Consumatori e una contestazione del pagamento. Consiglio a chiunque di pensarci bene prima di acquistare da questo sito.

"Great service from merch "

Coldplay are one of the few bands that stick to their roots and loyal to their fanbase..

It's great to see the merch team take the same philosophy.. After buying digital download it got stuck, but the merch team and Bruno of support sorted this quickly and I got my purchase. They approach with care and do whatever they can to help..

"Good advice on how to change an order I…"

Good advice on how to change an order I regretted, having ordered it to big. Noah was very kind and helpful.

"Super customer service"

A massive thank you to Noah for all his help when I had a problem accessing presale tickets for an upcoming concert in Dublin.
Noah was very efficient in answering my query and sorted the problem efficiently.
Thank you so much. It was very much appreciated. Super customer service.

"Quick and helpful answers"

Quick and helpful answers. Needed one day to solve the problem.

"Bei Rückfragen wurde sehr schnell"

Bei Rückfragen wurde sehr schnell, seriös und äusserst freundlich reagiert. Danke an Noah für die schnelle Rückmeldung! Top!

"My order got lost in transit"

My order got lost in transit, the customer service team was friendly and helpful in getting the matter resolved. Unfortunately I had to get a refund as the items I order was out of stock but they sorted this in a timely manner.

Thank you

"Terrible Experience – Wouldn’t Recommend"

Almost a year ago, I made two purchases. Both packages got lost three times. After waiting too long, I got tired of the situation and requested a refund. I received the money for the first order, but it has now been almost two months since I started requesting the refund for the second one.

This has been an extremely frustrating experience. They keep asking me to be "more patient," as if that solves everything, but the truth is, it doesn't. A store should be responsible for its service, and this one has completely failed. I will never purchase from them again, nor would I recommend anyone else to do so.

"Scam"

Scam, stay away