"thanksgiving"

Many thanks to Freddie and Sami for their excellent service. Although my case took a really long time, the issue was resolved. I hope to improve the speed of transaction processing in the future.

"Do business with BSI"

Great site and even greater customer service! My package didn't arive nor was clear where it was, so BSI customer service helped me out in a heartbeat and send me a replacement.
I would certainly do business with them again!

"Good customer service "

I rate a firm on their customer service and although not instant they responded to my query and helped me with my question. Big shout out to Zooey who helped me. Plus all though email so that’s perfect for me! Happy with the quality of the goods also :)

"great support "

great support , sami and oksana helped me a lot

"Amazing Customer Support by Zooey 🤩"

I recently had an issue with my online order, which was significantly delayed.

Zooey from customer support stepped in quickly, was incredibly understanding, and proactively sorted out a refund. Coldplay means a lot to me, so experiencing genuine care from the customer support team made all the difference.

Big thanks to Zooey for going the extra mile—highly recommend their service!

"Great service 👏 "

I have had multiple orders delivered from 28 Official Progr.and BSI merch. I have always been happy with my orders and especially the quality of #LouisTomlinson's 28 clothing brand.
This time I had a question and the 28 service was extremely helpful and put my stressed mind at ease 🙃
Thank you!!!

"Extraordinarily bad experience"

Dealing with BSI Merch has been an extraordinarily bad experience. I have exchanged over 20 emails with them, yet they have failed to find a solution. As part of a pre-order, I made my purchase in September 2024. The package was sent out in January, but it took them until March 18, 2025, to confirm what I had been telling them all along: "The package is lost in transit."
Despite quoting my order number in every email and continuing the conversation thread, I received three nonsensical responses. Two of them referred to an order from 2022 ("The package should have arrived by now..."—it did, back in 2022), and one reply had nothing to do with any of my past orders.

I suspect this was done intentionally to drag out my complaint, ensure that 180 days would pass since my PayPal purchase, and perhaps in the hopes that I would abandon my complaint.
After 180 days from my original purchase and PayPal payment, they began claiming they no longer had stock of what I bought and could not resend my full purchase. Of course, this was not true, as the items are still available for sale on the band’s webpage. I repurchased the supposedly unavailable stock and requested they add the item they had previously confirmed to have in stock but no longer offer on their webpage. They are now in a position to send me the contents of my original order. I also requested a refund of my duplicated shipment and item purchase , while asking them to resend my original order. Since then, they have been ignoring my emails.


I just want what I bought. If the package was lost, they should resend its contents. Considering the considerable amount of time I’ve spent dealing with BSI Merch, a postage refund would have been a nice gesture to retain me as a customer. However, it seems I will now be forced to contact PayPal to resolve the issue.

"Good"

J'ai eu recours au service client de BSI Merch, ils très bien ! Dès fois les temps d'attente sont un peu long. Et dès fois très rapide !
J'ai eu Tianna, Sami et Noah !
Merci encore !

"Awesome Site and CS"

Awesome site where you can buy vinyls and music stuff.
Customare Service is awesome and if you have any problem they will provide a solution in minutes. With my last order (Architects last limited edition vinyl) i had a problem woth shipping and Sami took care of my case updating me regularly and solving the problem.

"Received a great service"

Received a great service, i mucked up my order and these guys jumped on it immediately and helped me sort it out, no hassle, no pain