Keg Outlet

Food, Beverages & Tobacco
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57 reviews
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Customer Reviews about

Keg Outlet

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Anthony Burton

5.00/5.00

"Super fast shipping"

Super fast shipping. Thanks!

03/05/2022

Michael Hester

5.00/5.00

"Keg Outlet is an excellent site."

Keg Outlet is an excellent site.

18/04/2022

David Underwood

5.00/5.00

"Amazing Service, Great Products"

Had a great experience from end to end. The team here answered all my questions, and even followed up on my order to let me know I'd chosen all the right components for my system. They were in touch promptly about a back ordered product, with a solution. I had some freight damage on delivery (totally not their fault), and they went above and beyond to solve that as well. Love my new nitro coffee setup, products are great, prices were great and Keg Outlet offers fantastic service.

16/09/2021

GB

5.00/5.00

"SP201-SS Soda Carbonating Kit"

See bottom for updates.

SP201-SS Soda Carbonating Kit - 20 oz CO2 Tank - SS CAP $119.95 1 $119.95
Subtotal : $119.95
Shipping (Flat Rate Ground): $9.99
Tax : $0.00
Total : $129.94
1st attempt at using same after some time in the house the tank relief valve went. I tried to use the regulator to at least use some of the CO2 and the regulator was stuck. Had to dismantle it to use it (was pressed in and stuck) and got it to turn but it was too late as the valve had emptied the bottle.

All in all very unsatisfying so I bought a different one from The kegman. Hope it's better as this tank is now useless. Moving on to another company.

Had contact with Cary who said they'd work with me to make it right. I will adjust this review as that happens. 1 star to 3 star for the contact and effort.

Changed review to 5. I had to return (no cost to me) the device and all monies were returned. Things happen folks and great customer service is measured on what you do then. These people stood up and made it right. I will buy from them again. Thank you!

23/08/2021

Gary Blank

1.00/5.00

"Terrible Customer Service"

I placed an order on 02/11/20 for a cold brew kegerator with 4 2.5 gallon kegs, 3 nitro tanks and a few other things. The total of the order was $1,720. When the order arrived it was missing 1 of the 2.5 gallon kegs. When i was aware of the missing item but could confirm the rest of the order was correct, i called Keg Outlet. I only received a recorded message asking me to leave a message and I would receive a return call. I did not receive a return call. I called the following day and again i left a message, and again i did not receive a return call. In fact I still have never received a return call and it is more than a month later. I did receive an email from Brandon 2 weeks after my first call stating his records indicate that all 4 have been sent. I replied that although his records might indicate that all 4 were sent only 3 were received. there have been 3 or 4 emails back and forth but still no resolution and no missing keg. The keg itself is only $120 but the point is that i should have received what i paid for. This is the second kegerator i have purchased from Keg Outlet and the first time there was a problem. I can see now that customer service is not important to Keg Outlet. Responding to messages is not high on their list of things to do either. I still need to receive either the missing keg i paid for or a refund. This shows me that Keg Outlet is not an honest company and does not value their customers.

15/04/2020

AA

5.00/5.00

"The Keg Outlet team are amazing"

The Keg Outlet team are amazing. Very reliable and quick customer service. I live in Virginia and can count on them to have some of the best deals, quick shipping and great prices all the time. Highly Recommended!!

27/12/2019

Rob Flanders

5.00/5.00

"Artisan Coffee Roaster"

I am an Artisan Coffee Roaster in the process of opening a retail coffee bar. I was introduced to nitro coffee a year ago. I started playing putting a 'home' system together. With the opening of The Urban Cup nitro was a must. So I had to take my gear and knowledge to a new level. Brandan and Keg Outlet are my 'GoTo'. They have been responsive...which seems to be an art form today...knowledgeable and helpful. I retrofitted a beer kegerator with Brandan's guidance and Keg Outlet gear. Keg Outlet has earned my business.

05/09/2018

Jürgen

4.00/5.00

"I dream to do home brewing"

I dream to do home brewing. found you on the Internet. site convenient and informative. I will keep in mind your company, in order to order equipment in the future

31/08/2018

Scott Roeske

5.00/5.00

"Awesome Customer Service"

The Customer Service was phenomenal. Cary took the time to call and e-mail me pertaining to a question I asked a day prior to my order. Cary remembered the question and followed up to see if I was interested in the product I asked about before he finalized the order.

03/08/2018

Aaron from Filament Coffee

5.00/5.00

"Business Changing Stuff!"

The Keg Outlet guys have been exceptional. We are an Australian cold brew company + some time ago were looking for a simple solution to scale up our brew facility. We have since purchased 3x Large SS Brew Vessels and these have changed our business! Brendan Hanson at Keg Outlet has been exceptional helping us with shipping, troubleshooting etc to get our brews bang on. Thanks guys for your support, quick responses and great insights. Cheers from Australia! Aaron + Brendan from Filament Coffee.

30/06/2018
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