"Everything went just as they…"

Everything went just as they advertised. Arrived on the ship as requested. Good text updates on the progress of the shipment

Highly recommend

"Used LF to get our heavy suitcases home…"

Used LF to get our heavy suitcases home from Chile to USA . No problems will definitely use LF again.

"Easy to Use"

Easy to arrange. Great, complete package sent to us in plenty of time to prepare for pick up. Good communication about timing of pick up, both before and after.

"Terrible service recovery"

Terrible service recovery. Upon opening suitcase my husband’s clothes were damp and soiled. Clothes needed to be laundered, pressed and even dry cleaned, and this was at the start of a cruise. We were on an international Regent cruise and we used this company as we were told they partnered with the cruise line. Filing a claim was very dIfficult and designed to frustrate the claimant (asking that we produce original receipts for all the clothes!). After going through their process their response was to offer a minimal credit toward the next time we used Luggage Forward! Do they really think we want to use them again??
Regent is high quality cruise line that we have used for years. We are surprised they would partner with a company like this and we are reaching out to them to share our experience. Luggage Forward is expensive, which we knew and accepted, however they failed to engage in any reasonable service recovery. Would not recommend LF.

"Smooth on time pick-up and early…"

Smooth on time pick-up and early delivery and my bag arrived in great shape

"Luggage Forward delivered on time "

Luggage Forward delivered on time . . . both going and returning home! Many thanks!

"Terrific"

Terrific. Bestcservucecaroundvincludungbacconidatuins because of weather dekay

"OUTSTANDING SERVICE!!"

OUTSTANDING SERVICE!!

"Quick and easy delivery"

Quick and easy delivery

"I used this service for a 20-day cruise…"

I used this service for a 20-day cruise around the Caribbean because my large suitcase doesn't fit in my car. The bag was picked up from my home as scheduled and was delivered to my stateroom on time.
Debarkation was slightly more complicated ... I had to find my bag on the pier and handed it over to personnel from Luggage Forward. The bag actually beat me home as I was a day late getting home due to a problem with one of my flights. Luckily, my neighbor held my bag for me.

I plan to use this service again ... it's not cheap, but it's so much more relaxing not having to struggle with luggage at airports and my suitcase fared better than it did on the commercial airlines.