"They replied very quickly and they…"

They replied very quickly and they provided the spare part that I needed

"exceptional and caring company"

It is so nice and refreshing to have a company that responds to queries, gives me advice and then sends me a replacement valve tap. I had only expected help not new valves. If only all companies could be so exceptional and caring as Methven wouldn't life is much better - I am bowled over - thank you

"Excellent Customer Service"

Excellent Customer Service
We have a methven tap in our kitchen that had started dripping. This is an older product installed by the previous owners and we were worried it might need replacing. We haven't needed to do this because the customer service from methven has been absolutely excellent. Quick replies from knowledgeable staff who helped us identify the product and what the issue maybe. This was followed by a quick despatch of the relevant replacement parts and at no cost to us. I would highly recommend methven and they will definitely be our future go to brand when we come to upgrade the utility and kitchen areas in our home.

"Fantastic experience dealing with…"

Fantastic experience dealing with Nicole in the customer service team who was extremely helpful and knowledgeable. Really pleased with our shower which looks great in our bathroom.

"Review re shower part"

Review re shower part

The person I spoke to first was called Danielle. She was amazing! She was extremely helpful and very quick in getting back to me plus posting me the required part. Nothing was too much trouble. She also sent me a video to explain how to fit the part which was very clear and easy to follow.
Unfortunately, there was a washer missing and this time it was Nicole who posted me a new handle and a washer which arrived the next day and did the job. Thank you!
Dealing with Danielle and Nicole at Methven has been easy and straightforward. Nothing was too much trouble! Thank you again.

"Outstanding,helpful and complete servicee service"

Danielle was able to access my customer record very quickly and recognise what I needed to fix my shower/bath control problem from my inadequate description!
She put in an order for me and also sent a helpful video showing how to refit the controls. Excellent service.

"I had a problem"

I had a problem, which was dealt with promptly and efficiently, with the advice and help I needed.

"Fantastic service from all of the team."

Fantastic service from all of the team.

"Great customer service and support…"

Contacted customer support who l found (Phoeby) to be very helpful and knowledgeable, providing advice and promise to provide replacement spares at no cost. G Very good customer experience.

"Fabulous Customer Service from Phoebe in Methven Technical Support"

I phoned Methven asking for help with a dripping Deva shower bar, which is at least 15 years old. I talked with Phoebe and, as expected, the shower is obsolete.
Instead of leaving me to buy a new shower, Phoebe checked the specifications of current shower mixer bars, identified parts that were compatible with my old one, and sent them to me first class.
I'd like to thank Methven, and Phoebe in particular, for exemplary customer service.
When I do need to buy another shower bar in the future, Methven, a company I know I can trust, will definitely be my first choice.
Thank you Phoebe!