"Total crap product made in china from…"

Total crap product made in china from very cheap materials I was waiting 7 weeks for installation I couldn't get a refund either would not deal with them again

"4-in-1 kitchen tap"

I recently had the 4-in-1 kitchen tap installed. Throughout the entire process the customer service has been fantastic - I couldn’t pick a fault. The tap is also great. It is fantastic quality, looks great in my kitchen and the use is perfect!! So happy we have one of these taps in our kitchen.

"After sales service spectaular!"

Excellent help given with identification of an inherited leaking shower mixer and the part needed to repair.
Kim, i think, was immense with her patience. highly recommend for their after sales. this was a shower that was purchased and installed 7 years prior (not by myself) and they couldnt bend over backwards enough for me. new bathroom coming next year and ill work with them for my parts!

"Outstanding service"

I recently needed help with a query regarding a (old) shower unit that had been removed for a bathroom refurbishment. I contacted Methven customer services and I have found their service to nothing less than outstanding from all staff, particularly Cassie the customer services manager.
My problem was solved very quickly and efficiently with an excellent end result.
Like a previous reviewer has written, this is the best customer service experience I have had and I will definitely purchase products from this company again.

"Excellent customer service"

Wow, the best customer service I have experienced. Highly recommended, Cassie went beyond any expectations to get the part for our shower identified, and delivered quickly under the warranty. Super courteous and helpful many thanks.

"Excellent customer service with broken…"

Excellent customer service with broken 6 year old Deva kitchen tap, part replaced on warranty without a problem. Sent first class postage, what more could you ask for?

"We recently replaced several taps in…"

We recently replaced several taps in our house but one of the tap tops was faulty. I got in touch with Methven and their customer service was excellent and they quickly sent me a replacement at no charge with no quibbling. I would certainly deal with them again.

"one of the best customer services i…"

one of the best customer services i have ever received from a company the customer care staff knew their product

"Excellent products and service from throughly delightful and fully competent service staff"

I am so happy to be able to rate an utterly brilliant experience with Methven UK because my Trustpilot reviews of other companies so far have all been negative and some may be thinking I only post negatives :)

Methven is an international supplier of all sorts and styles of shower valves and taps for domestic and commercial kitchen, bathroom and toilet application.
I have found their products to be well manufactured and robust, yet stylish. My experience is with their UK division.

I am particularly impressed with the fact that they give a TWELVE YEARS GUARANTEE with their taps. They also have an expert help line which will assist in spares matching.

Even more impressive was that when I phoned asking for a couple of replacement tap handles that I had been prepared to pay for, they insisted on sending out replacements completely free of charge.

Lovely to have experienced excellent service well above and beyond basic, from throughly delightful and fully competent services staff.