"Great customer service"

Great customer service, responsive and keen to help you asap. Thank you!

"Deva Newton mono block tap."

We purchased a mono block tap which looked great and worked really well...great diffuser!

Unfortunately the little decorative cap was not attached properly and promptly fell off into the sink and lost down the waste pipe!!
I contacted Methven who acted immediately and sent replacements (and spares at no cost!)

No quibbling...they were very pleasant and very quick to deal with my problem.
Altogether, great service...will definitely use them again.

"Dissatisfying return procedures …"

Ordered the part which was shipped promptly. A plumbing issue meant the item needed to be returned. Three days after emailing Methven I called and was informed they are not sure about spare parts can returned. As bought over the web the company should be aware of distance selling regulations and Methven own terms and conditions. The part costed £115 so no small change. A company like Methven should have better return procedures in place. Somewhat dissatisfied.

"Awful company, Avoid. "

Awful company. Purchased a lovely looking tap in December 2022 with a 12 year guarantee that's not worth the paper it's written on.
I've had 4 plumber call outs to fix issues, a replacement cartridge (wow) after both the plumber, supplier and myself jumped through numerous hoops as Methven tried, clearly, to dodge its guarantee. Now I need the flexibility hose which I'm told is stripped and useless. Again, despite stating I'm a cancer sufferer and pensioner, I'm told to crawl under the sink and take pictures, regardless of the pain or difficulty involved. This company is just dreadful, uncaring and tries to get out of its obligations at every turn. My only advise would be to avoid them at all costs.

"Excellent Customer service."

Excellent Customer service.
Made an enquiry about replacement cartridges for our mixer tap which had started dripping, to be told that they are still in warranty and that they'll send out replacements immediately.
As I was quite expecting that I'd have to buy replacements I was very pleased.
The sales lady Nicole was very pleasant & a credit to the company.

"Excellent service"

Excellent service

"Charged postage on return of confirmed faulty tap."

Speaking to customer services has been a pleasure after having to return a faulty tap. For a return they asked me to pay for another tap and when the faulty one was returned and checked i would get the refund within 10 days. This is where it went downhill. DPD confirmed return then i had to ring and email a number of times for a refund which was promised. Eventually I received a refund for a confirmed faulty tap minus the return postage. I rang them and emailed them again was told the reason and apologies for charging for postage that i would receive the £10 back and still nothing. Sorry but faster payments take minutes, this is poor logistics. Please credit me with the £10 you owe me its the principle of it.

***Update***: In reply 24 hours later after a prompt refund assured still nothing.
***Update*** 8th November still no refund.
This is appalling service. I feel compelled to edit this review until i am refunded what is due to me.

"Good , spent 45 minutes to fix clamps on wall for shower rod."

Over all the quality of the product is good, the water flow from shower head 🚿 is good.

The reason for 4 star is the installation, particularly to fix clamps was very hard, the Allan key and the screw was terrible to put together. It took 2 hours for a professional to put all together and land up spending £250.

"Quality product"

I’ve owned the Aurajet Aio handset for a couple months now and am super pleased with the product. It’s definitely an upgrade from my last showerhead!! 100% recommend

"Works a treat"

Definitely would recommend Methven. We have the Aurajet shower in our en-suite and it works a treat. And it’s saving water as well without you even realising. We’ve had it for couple of months and no issues whatsoever.