"My mother in law bought Ltc insurance…"

My mother in law bought Ltc insurance with Mutual of Omaha 13 years ago, with a monthly premium of over 300.00. First issue was that it took 7 days to get in touch with the company to file a claim when she entered assisted living. Then after we were finally assigned a “claim specialist” it took 2 months to get the ball rolling. Every step is a misplaced email, misplaced fax, it will be 72 hours before reimbursement then it will be 5-7 business days before reimbursement. They will do everything in their power to make you want to give up and just say forget it. After speaking to others and researching online this seems to be a pattern.

"Medicare Part C Mutual of…"

I bought the Medicare Part C Mutual of Omaha insurance for Vision and Dental. I did not know I had to wait 6 months after I bought the policy before I purchasing glasses. In other words, you pay for one year policy, but it only covers 6 months.

"Long term care policy for husband"

Long term care policy for husband. Initially very good. The past two months have not paid claims and when I go to the portal it says no claims on file this year or last year. Was on hold for over 2 1/2 hours. They finally called me back and said it would be fixed in 10 days. Well it’s been 3 weeks and nothing. Soon it will deplete my savings and I have no idea when the claim will be paid. No new emails or mail from them. I guess I have to go call and be on hold again. I don’t have this kind of time or patience! So dissatisfied.

"Just got a mailer today from Mutual of…"

Just got a mailer today from Mutual of Omaha, stamped confidential. Inside I am offered a very special whole life insurance plan. The important piece of info states that the benefit will be paid when I turn 120 years old. I am going to have to get in better shape.
I don't care who you are, that's funny.

"These people suck"

These people suck, im an agent and even i have the biggest problem getting ahold of the damn comapny. These fools leave me on hold for like 30 minutes and are constantly hang up on me.

"Horrible"

Horrible. I use them to purchase my first home which was over half $1 million. They love to boast about how you can refinance with them for no costs after 6 months. However what they fail to tell you, is that they sell almost all of their home loans after 60 days. If you’re looking for a mortgage company go almost anywhere else because inevitably they’ll just sell your loan to somebody else anyway.

"THIS COMPANY IS CONSTANTLY NEGELECTING…"

THIS COMPANY IS CONSTANTLY NEGELECTING TO TAKE MY MONEY OUT OF MY ACCOUNT FOR MY WHOLE LIFE PAYMENTS. FOR 7 YEARS I HAD NO PROBLEM, NOW ALL OF A SUDDEN THEY HAVE STOPPED PROCESSING MY AUTOMATIC PAYMENTS. I HAVE CALLED SEVERAL TIMES AND SPOKEN WITH AGENTS AND MANAGERS, BUT THE PROBLEM IS STILL EXISTING. I ALMOST FEEL LIKE THEY ARE DOING IT ON PURPOSE TO CANCEL MY WHOLE LIFE POLICY AND FORCE ME TO HAVE TO SIGNUP FOR A NEW POLICY WHICH WILL BE HIGHER. I'M GOING TO THE INSURANCE COMMISSIONER ABOUT THEIR PRACTICES SINCE THEY CONTINUE TO PLAY GAMES, AND I WILL LOOK INTO DISCRIMINATION...THAT THEY ARE FORCING CONSUMERS FOR MORE MONEY. IT STARTED IN SEPTEMBER OF 2024 AND IS NOW ONGOING.

"I had carcinoma removed yesterday"

I had carcinoma removed yesterday. Called MoO today and they verified all with my Dr while I on phone. She said a check in mail tomorrow. No paperwork! Great customer service.

"I was signing up for a Medicare…"

I was signing up for a Medicare Advantage health supplement plan and never received a letter or email that I was not accepted. It was a horrible experience, if I hadn't called customer service to find out, I wouldn't have health insurance for 2025. Very upsetting!

"Worst customer service."

Worst customer service.