"£600 taken from our bank account - no delivery"

£600 taken from our bank account, but no delivery of the sleepers on the day we booked. No communication from them and no response to emails, Facebook and Twitter. The sleepers were needed for this weekend and I now have to pay extra to a more reliable company to get them tomorrow morning. Very disappointed and will be getting a full refund.

"Awful experience so far with unresolved…"

Awful experience so far with unresolved issues. All started well with the order of some sleepers, ordering was simple and they arrived on time. However, 4 or 5 of the sleepers were damaged or poor condition, this included chain saw cuts, really rough edges and what looks like rotten wood when chunks fell off. Out of over 30 sleepers ordered not a total disaster but not good. I sent photos and a note to their customer services department (Karen), I had an email back after a week asking for photos, despite having already sent I resent the photos and it’s been radio silence ever since, I’ve followed up every week with an email and absolutely nothing back, really really poor customer service, it’s now been 6 weeks since I contacted them. Whilst the price was good, the product was average and customer service appalling, I would definitely not use again and am currently exploring options with my credit card company to resolve.

"The worst customer service I have ever experienced"

They have taken hundreds of pounds of my money and haven't delivered when they said they would deliver. I have tried to contact them by email and phone many many many times but have had no luck. Avoid.

"Excellent service and product"

Excellent service and product.
I ordered my second bulk bag of organic compost on Tuesday for deliver the following Friday.
It arrived as promised and the Pallex Lincoln delivery drive (Andrew) off loaded at my back gate as requested.
Thank you.

"Couldn't fault them"

Couldn't fault them. Items were in stock, delivered the day they had given, time slot was given on the day, nice driver, order as described. Thumbs up

"REALLY, WHY HAVE YOUR CUSTOMER SERVICES IGNORED MY EMAILS for past two days"

Failed to deliver on set date after taking a day off work and spent whole day waiting in. No phone call to say they couldn't deliver. Very unprofessional don't use this company if you value your time as they certainly don't.

"Excellent service and product"

Excellent service - I ordered a bag of golden gravel and it arrived exactly when it was expected.
I would definitely use them again.

"Excellent Product"

Excellent Product - I recently ordered a bulk bag of Organic Green Compost PAS 100. The delivery was very quick and arrived two days after placing my order in late April.
I have used this to establish two new lavender beds to the front of my property and I was very impressed with the quality of the product.
Thank you Gardoo.

"Ordered 45 oak sleepers"

Ordered 45 oak sleepers, picked my delivery date. They turned up before 11:30 on day of delivery, delivery driver very helpful dropped the 2 pallets on my drive with no issues.

Was a little apprehensive because of some of the negative reviews on here, but had no issues. Quality of the sleepers is very good with some with a waney edge but you expect that with oak but adds to the character.

Thanks so much Gardoo will use you again if I need any more sleepers, and far cheaper than anything I can get locally.

"Missing order"

Missing order
I was due an order on Friday 7th May too Paul .... guess what, mine never arrived either! Have emailed the company, awaiting a reply. Like you took a day off work & waited in all day 8am - 6pm. So angry.