"Second attempt to deliver the sleepers…"

Second attempt to deliver the sleepers ordered and once again they didn't arrive! So another day wasted and false promises from this company. They are cheap for a reason, avoid this company.

29th April.
In response to your reply, you failed to call me on the Monday to advise the order was re scheduled for the Monday, only for me to receive a call from homebase advising the order was on its way! This is despite me phoning you and emailing you to cancel the order? We then said we would accept the order providing the delivery driver could deliver without my assistance as I was at work, you advised that was fine and the order would arrive later that day, so my wife waited in for another 5 hours only for no delivery to be made? Please don't reply to comments placing the blame on the customer, you failed misebaly with this order as you have with many more.

In the end we cancelled this order, no offer of compensation and blame pushed back on the customer. Poor service

Also, its Interesting how all of a sudden you have a flow of good reviews on trust pilot which are all clearly written by the same person ! You recieved infrequent messages in last 6 months and then get a flurry of good reviews all sounding identical!!

Read these reviews carefully before you purchase from gardoo!

"Having read the initial few reviews…"

Having read the initial few reviews about Gardoo, I was concerned as there seems to be differences across the board. However, I decided to give them a try and order some topsoil. It arrived on time and I have used this excellent product to great effect in the garden.
We will definitely be using them again

"First time using Gardoo"

First time ordering sleepers from Gardoo, delivery was slightly longer than originally thought however was kept informed with the progress which also gave me a bit longer for my preparations for delivery. Overall would recommend.

"Great customer service and my play sand…"

Great customer service and my play sand arrived on time and was exactly what I needed. Highly recommended!

"Absolutely awful service"

Absolutely awful service, I would advise anybody who are thinking of ordering from this company to think twice! We placed an order worth £600 and was notified it would be delivered to us by 7th April. We then received another email to say our delivery date had been changed to the 11th, we rang up to double check and they informed us it wasn’t the 11th but in actual fact, the 13th. We then rang AGAIN on the morning of the 13th to be told our delivery time slot was around lunch time.
1pm arrived and still no delivery… rang again to be told 2:30pm at the latest. However, on this phone call it was asked how we were going to remove the sleepers from the truck as they wasn’t loaded onto a truck with a tailgate so was unable to get them off the truck at our end. The the driver had refused to help with the unloading & as a result, couldn’t leave at kerbside despite confirming in the email that kerbside delivery was applicable to our order. Made a complaint to the manager & was advised the issue would rectify itself once our order had arrived. 4pm and STILL no delivery. My partner was supposed to be at work for 2pm but had stayed at home as was told our delivery was on the way. Called the company again at 4pm only to find out that our order had now been cancelled & rescheduled for the following day! Stressed and angry is an understatement, so much money has been spent only to be treated in this way. Definitely won’t be ordering from here again.

"Ordered 30 oak sleepers"

Ordered 30 oak sleepers. About 20 of them are absolutely shocking. Can’t even use them. I know they are a natural wood but would expect some kind of quality control before they go out. Most of the ends have massive chunks missing and huge cracks.

"AVOID LIKE THE PLAQUE - CON ARTISTS"

AVOID - this company is a bunch of CON ARTISTS!!!
They advertise free delivery and will then charge you hundreds!!!

This was for soil delivery and they reply saying they offer free on these products - see their reply - they are con artists as they want to charge hundreds on a so called FREE delivery - COURT ACTION and CREDIT CARD COMPANY INFORMED

They further respond stating talk with customer service which we have done and they still want to charge delivery of nearly £200 on a £280 order !!!!!!!!!

You will note there are multiple complaints about this company and especially delivery issues. I can only repeat AVOID AND DO NOT ORDER ANYTHING - WE WILL GO THROUGH THE COURTS AND CRED CARD COMPANY TO GET A REFUNF PLUS ALL COSTS AND EXPENSES

AVOID LIKE THE PLAQUE

"Ordered 100l of bark"

Ordered 100l of bark. I HD to email on day of arrival to check when arriving. Then to be told there's no stock c.5 days after ordering it. If I hadn't I would never have heard anything day wasted staying in for a delivery that was never arriving but they didn't bother to tell me that. Still awaiting refund

"Failed to deliver at last minute"

They required two people at receiving end to take delivery of garden sleepers. At the last minute they rescheduled delivery. Will go with someone more reliable next time.

"Highly recommend using Gardoo"

Highly recommend using Gardoo. Well priced, all as expected and really good communication throughout, especially from Vicky in the CS team - will def be using them again