"No problems. Received order within timescale"

I can’t fault the delivery or the product. 25 sleepers, very competitive prices. Delivered on the day they originally stated.
There were 2 of us available as per their clear instructions when ordering but we weren’t needed as they were on a pallet and the driver delivered them exactly where need on our drive

"I am pleased to report everything went incredibly well"

I too was apprehensive about using this company given the Trustpilot reviews below (I have used another company in the past and should have read Trustpilot reviews before buying from the other company!)

Gardoo had the best price for Woodland Mulch so I stuck it on a Credit Card and gave Gardoo a go! I am pleased to report everything went incredibly well. Ordering process was easy and straight forward, confirmation email and then delivery date was shortly followed. The delivery driver phoned me up on the day when he was about an hour away from me which was very good! Driver was pleasant and got the pallet onto the driveway as expected.

So I for one will be using them again.

Many thanks.

"Avoid!"

How I wish I'd read the reviews here before dealing with this company. I ordered a tote bag of compost which arrived yesterday. The courier deposited the bag on the pavement, blocking it, and claiming "kerbside delivery". I asked him to deliver it to the front of my house which is standard for garden products in my experience. The courier claimed he couldn't manually manoeuvre the pallet up the drive, which was fair enough, although he had an electric pallet assist on the delivery vehicle. No attempt was made to reverse the delivery vehicle up the drive (plenty of room) and when I asked him to move it off the pavement he refused so I declined delivery. "F*** you" was his response, in front of my neighbours.
To add insult to injury the company claim the cost of returning the tote bag is almost £100!!! and so they are refusing to refund my money. I am escalating the complaint.
Don't make the same mistake as I did - don't trade with this company.

"Play sand moldy, seller claims I caused this, in breach of UK distance trading laws."

I ordered play sand for a child (860kg). As I gradually unloaded it, the bottom of the sand in the bag had a foul odour, which turned out to be mold. The bottom of the bag was moldy and the pallet it came on had large wet patch. Clearly this was stored outside in the rain for months, and is a health hazard and suitable for play sand for children! When I contacted customer service 1 week later (as I was very busy), I was rather abrutly dismissed and they claimed due to 1 week delay in reporting this, it must had gotten moldy after deliery. I took pictures on the day of delivery, which are dated, and the state of mold present means it must had developed over moths, not 1 week when it was not even raining! Not to mention that this vioilates "Consumer Contracts Regulation" which states I do not have to prove it was damaged on delivery, instead THEY have to prove it was not moldy on delivery. I am awaiting a final response before passing this to the Retail Ombudsman for investigation.

"Ordered and told we would have our…"

Ordered and told we would have our delivery on Friday, had confirmation of delivery and it didn't arrive. There was no communication telling us that it wouldn't be with us and we had builders here waiting to start work. Emailed Gardo and received a reply on monday stating there had veen technical issues. Fonally spoke to someone on the phone who told us there were technical issues, we know this can happen but where was our courtesy call to let us know the wood would not be with us??? Communication was very poor, considering the extortionate delivery charges you would think there would be some kind of customer care. I will never use this company again and really wish I'd read the reviews beforehand. We received our delivery today, delivery driver was really friendly and explained that the wood didn't arrived to the haulage depot until 7am this morning, so the technical issue was that it wasn't even sent to haulage for delivery on friday anyway so we have been lied to. They won't even refund delivery costs, even if they offered half the delivery back that would have been something.

"Absolutely shocking customer service"

Absolutely shocking customer service, many emails sent and no replies.
Have ordered almost 50 sleepers for 2 separate jobs for clients.
Delivery date was booked and I spent 10 hours at one of the addresses on the date and now onto a second day( 2 days of lost earnings due to incompetence!)
Finally get a reply claiming they were delivered, well I’m sorry but myself, my Labourer and the customer can all confirm that a delivery was not made!

"Same issue as lots of other reviews"

Same issue as lots of other reviews. Ordered 2000l of woodland mulch to be delivered on a specific day. It didn't show up and there is no response when I try and contact Gardoo to find out where it is.

"Missed delivery with little information"

Same issue as Kirsten below. We placed an order with Gardoo and it was meant to be delivered but didn’t arrive and we haven't had any notification of where it is and when it's coming.

Delivery company claim they tried calling me but no called received. You would have thought a voicemail would have been left if they had tried (strange!)

Gardoo do not seem to be able to get hold of the delivery firm or be able to in anyway track deliveries. You would assume 25 sleepers isn’t something that would be so flakey with delivery. Are they on the truck for delivery or not? In the depot still?

Expecting to have two people ready to offload without knowing when the delivery is due is a bit of an unrealistic ask.

For those needing it the contact number is 01797 252728

"We placed an order with Gardoo and it's really hard to contact them"

We placed an order with Gardoo and it was meant to be delivered but we haven't had any notification of where it is and when it's coming? There is no contact number so it makes it very difficult to find out any information.

"Excellent Delivery experience"

I ordered 7 big bags of woodchip (1000 litres per bag) and the delivery driver was so helpful - he dragged each bag with his pump truck up quite a hilly driveway and even over some rough ground to make sure the bags were in the ideal place for me to spread them - I was fully expecting the driver to just drop them at the nearest spot but he went the extra mile - i am very grateful