"Absolutely the worst customer service…"

Absolutely the worst customer service I've seen and exceptionally bad handling of a delivery issue.

I'd ordered a large qty of sleepers to my address a month or so back, all arrived and the driver offloaded them to the road where we then subsequently moved them.

A neighbour then ordered a smaller amount, the driver couldn't manage to get them to the road (same driver as last time) and therefore couldn't deliver kerbside.

The response from Gardoo essentially invites customers to break health and safety regs/insurance by boarding their truck and trying to offload 1 tonne+ deliveries without appropriate training or safety procedures.

When questioned about the delivery, they completely lied about timings (which were all logged on cctv/telephone records) and didn't want to refund the delivery which was never actually made.

Ordered from them to try and support a local company, but their customer service has put me off recommending them to anyone for anything in the future.

Downside for them is I attend construction forums with buyers across the South East, their name will absolutely be mentioned and not in a good way.


Best Regards
Rob

"Absolutely awful"

Absolutely awful. Sleepers have begun to rot after less than 6 months of being installed. A product which they state should last circa 10-15 years, as per any product of this nature. Furthermore the customer service is disgusting with no acknowledgement of the poor/faulty product quality or offer to assist in replacing the goods. I would recommend this company is avoided at all costs.

Updated 25/06/21 15:50
with further comments following reply from Gardoo below.

I agree products naturally decay, however people invest more money in Tanalised/Pressurised timber due to its excellent weathering conditions and the longevity of the product, this should last 10-15 years, not 6 months. My timber has only been subjected to weathering, it should not have begun to rot already. Therefore your customers need to be aware of this, as they need to invest their money in a different supplier. As per The Consumer Rights Act, which states all consumers should have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This Consumer Rights Act is not bound by your 21 days return policy and your product is clearly not fit for purpose.

"Terrible Service."

My sleepers were due for delivery last Tuesday and I am still yet to receive them! Having emailed Gardoo, it is a haulier issue apparently. However, I have purchased the sleepers through Gardoo not the haulier! So to keep putting the blame on them and not giving me an answer on when I can expect my delivery is getting very frustrating. Especially considering the £260 delivery fee! As a landscaping business, it is now jeopardising my work. Terrible service - avoid.

"All went very smoothly"

All went very smoothly. Ordered sleepers on Wednesday and delivered on the Monday as per the date I requested.
Delivery driver called me 1 hour prior to his arrival.
Sleepers all seem to be as expected.

"Great 👍 service"

Great 👍 service, the sleepers ordered was exactly what I expected and the date, time was exactly what was communicated and I wouldn’t hesitate in ordering items again, thank you Kieron

"Both myself and my partner took the day…"

Both myself and my partner took the day off work which was very difficult at short notice - for the delivery of our 36 sleepers for the delivery to not even turn up. Not impressed!!!

"Waited in all day on Wednesday for…"

Waited in all day on Wednesday for delivery which didn't show. Confirmed on Thursday the delivery would be today but again no show. Apparently they will "try" and deliver tomorrow. Avoid!

"Oak sleeper delivery"

Great service. 5 star for me.
Delivery advised between 10am and 12noon. Items delivered at 9:55.
Driver offloaded sleepers on pallet truck via tail lift and placed on drive.
Driver helpful and pleasant.

"Didn’t expect to have to lift the sleepers off the lorry"

Very disappointed. Did not expect kerbside delivery to be lifting 30 sleepers off the pallet still on the large lorry that had no way of putting them down kerbside as advertised. The driver had to assist or there would have been no way of unloading short of climbing into the lorry. The driver on the day was very helpful fortunately. A number of the sleepers were also quite damaged with chunks missing

"Excellent service Reccomended"

Excellent service , Kept me informed, Great product . Friendly helpful driver