"Contact with Skandium Customer Services"

I had to contact Skandium Customer Services about a problem with an item I ordered.
Thank you very much Claire for your quick and helpful response and for resolving the problem with the order so efficiently.
I really appreciate it.

"Great experience"

Great care was taken to deliver on time and safely.

"So far so poor"

So far so poor
Ordered a lamp more then 2 months ago and still not received
Email twice and rung the shop twice promised a response that never materialised
Poor very poor

"Really great service"

Really great service - I was helped by Luke who sorted out all my questions and orders. Fast and helpful.

Would definitely order from them again!

"Really pleased with the Customer…"

Really pleased with the Customer service from Luke. Satisfied with the resolution of my problem even though it was over Christmas, it was super quick!

"Always super fast and very helpful…"

Always super fast and very helpful responses from customer service!

"Quick and intelligent customer service"

Great swift and pragmatic customer service from Luke who kindly changed an order for me before it had shipped.

"Very efficient and friendly after sales service"

Very efficient and friendly after sales service. I needed to replace a broken shelving bracket some years after I had bought the unit, which they agreed to replace without question. Particular thanks go to Luke Jeffrey who handled my query from beginning to end.

"The installation of the bench in my garden"

The installation of the bench in my garden was not straightforward. The delivery team were thoughtful patient careful and good humoured in using their knowledge to find a way to get the bench through my house. This was expertly done care was taken and no mess whatsoever was left

"Superb price match and returns experience."

I was interested in a lamp but was not sure how the colour would work in my space. I saw that Skandium was London based and had a good return policy, which made them a perfect place to buy from. The only issue was that they were not the cheapest seller but this was quickly resolved when they price matched the other store. I duly purchased the lamp, only to find that it was, as I feared, not quite the right colour. This is where Skandium proved their worth as they not only accepted the return without question, but even sent a courier to pick it up, saving me lugging the lamp across town to their showroom. This level of customer service is fantastic and exactly what is needed when trying to carefully curate a space without wasting money on upfront prices, return shipping, or any arguing over “restocking fees”. Thank you especially to Luke who was particularly helpful with both the price matching and the return. I’ll be back.