"All support was perfect."

Dear Madeleine

All your support was perfect.
I just received your product safely the other day. And it worked perfectly! Thank you so much.

"Fantastic customer service"

Fantastic customer service. I had a fault with my product and communication was fast and efficient. New product sent out immediately and faulty product collected. Thank you Claire for great service.

"Great product"

Great product, lovely delivery men and perfect quick set up.

"6 month wait for replacement"

It took 6 months with many follow up messages and reminders to have a resolution to my replacement of a faulty item. This was not due to stock issues, but customer service of both Skandium, supplier and courier.

"2-4 Weeks and still waiting nearly two months later - avoid!"

I recently ordered a lamp with an indicated lead time of 2-4 weeks. It’s not a rare product, and is widely available in Europe.
It is now 7 weeks since my order, and the lamp is nowhere to be seen.
Skandium rarely answer the phone, and when they do - they just palm off the issue on “customs delays”. Twice I have been told the product is about to arrive in their warehouse, and on both occasions, nothing has materialised.
I will not use this company again, and nor would I reccomend them.

"Excellent customer service"

I bought a Panthella lamp but my mistake and I chose the wrong colour. Madeline at Skandium got advice on the colour I needed and she sourced the lamp. Skandium swiftly arranged a pick up for the one I didn’t want and drop off of the new lamp. My Opal panthella is gorgeous and I use it every day. As always Skandium products and customer service is too quality which is why I keep shopping there!

"Driver was excellent"

Driver was excellent - very helpful and friendly. Great service and experience. Thank you.

"Skandium - market failure for me"

On 15/9, I ordered advent candles for my family in Dublin... well in advance of the season as I know how much can go wrong with postage nearer the time. On 14/11 ( 2 months later) I cancelled the order. I will never know what really went wrong here as I had to keep chasing and chasing. The staff member couldn't have been more responsive to my emails, and I was offered free postage, vouchers, etc; couldn't fault the staff on understanding and kindness BUT: this has been a disaster and what was promised was not delivered AND I have had to start all over again, go back to the drawing board via Amazon and in the end I did not get what I paid for

"Fantastic customer services"

Delivery issue with my order was resolved by Claire in customer services within hours of my call. Products are fantastic, customer services even better. Will definitely recommend.

"Very swift and friendly service"

Very swift and friendly service. Put the chair together for us and took the packaging away - perfect!