"Our basement floor flooded in our…"

Our basement floor flooded in our church and I am thankful that I worked with the best agent ever!! He made a terrible experience wonderful!!

Brad Coggin- I highly recommend!

"Responsive Claim Partnership"

We have unfortunately had a couple of claims with our church policy, but GuideOne has worked with us over all the changes, rebuilding, etc. Really appreciate the partnership.

" completely satisfied!!!"

Guide one was expedient in processing our claim, sending out an inspector to assess the damages, the adjuster sending the check to get the repairs done within a couple of weeks. We are very pleased. Thank you for great customer service.

"Trustee"

Mr. DeLeon Lavender was very helpful and willing to help in getting the repairs done

"Good Claim Experience"

We had a good experience with a claim from last year. Agents were helpful and assisted us through the whole process. Thank you!

"We worked with Donna Johnson through…"

We worked with Donna Johnson through the claim process for Our Church that was struck by lightening. She was extremely helpful and patient with explaining everything to us and also with keeping us posted every step of the way. We greatly appreciate the dedication to customer service that is put forth by not only Donna but the rest of the company as well.

"GuideOne responded quickly "

GuideOne responded quickly and helped us restore our property in the fastest manner possible.

"My claim has been handled a third party…pending contact with company"

My claim has been handled a third party for over a year by them dragging their feet. Hopefully as I see these reviews that are positive, and I will get the same results. My review is still pending, the old company two weeks ago is looking out to see who the new adjustor will be. Hopefully it won't be another year in waiting. The date is not accurately below but it would not let me state none.

"Difficult decisions made easy."

From the first contact to the delivery of the check for our covered work, Guide One provided exceptional customer service in a professional and courteous manner. Our representative was very timely in responding to questions, processed our claim and offered detailed information to allow this process to move smoothly and efficiently. Thank you, Guide One.

"Unsatisfied customer "

We paid a lot of premium and they denied our claim