"Paying for Insurance and don['t get any service from them"

Poor excuse for a company

"Teresa was an answer to a prayer"

Teresa was an answer to a prayer! Very efficient, quick to take care of our issues, and very patient! Very very good experience!

"Hurricane damaged our church shingles…"

Hurricane damaged our church shingles in September 2024 & your co. didn't resolve our claim until end of Jan. 2025 wanting a hen Derious deductible, based on total value of property of 1,500,000.oo not on replacement cost. The amount they wanted as a deductible was around $ 79,500.oo. Several estimates we received didn't. exceed $$44,000.oo dollars.

"Your responses and efforts were timely…"

Your responses and efforts were timely and well explained. They helped locate contractors and vendors to resolve our problems

"Everyone was quick"

Everyone was quick, helpful, and very prompt with Payment. Thanks to all.

"Lack of communication"

Lack of communication. We believe the adjuster/agent should initialize the updates in the claim, keep the client updated, not the other way around.

"Very professional."

Very professional. Asked pertinent questions quick to respond

"Classic insurance"

Classic insurance. Designed to collect premiums in perpetuity and never help when needed. Ultimately, Guide One decided to not acknowledge and pay for the damage we incurred [somehow they have aerial footage of our random building in Memphis of a problem we didn't have 3 years ago but they say they have pictures of it, crazy]. And to take it further, they then followed up by saying they weren't going to renew our coverage when this policy ends. Classic insurance. Of course, they were very professional about their communications, an email with a word salad to offer their verdict and no response or communication when their adjuster changed days, dates, times and more to finally do a 15 minutes walkthrough. Classic insurance.

"Amazing Customer Service"

The process of submitting our claim was painless and everything was explained so it was easy to understand.

"The interaction with the Guide One rep…"

The interaction with the Guide One rep showed concern, used listening skills and resolved my problem.