"Adjuster for Claim AA193529 made it…"

Adjuster for Claim AA193529 made it much more complicated than was necessary.
She used up an exorbitant amount of her client's internal resources, (mine, 3 other Dept. Heads, plus our Broker) with her incessant demands, inefficiency, and allegation of randomly creating invoices (implying fraudulent).
She exhibited a lack of professionalism with her adversarial style towards her client and in adjusting the claim.

"Having the claim come at a bad time did…"

Having the claim come at a bad time did not help matters, but any time is a bad time. I appreciate the
helpful guidance that was very helpful and coverage of loss
Ken Norman
Gunpowder Baptist Church

"This was the first time that we filed a…"

This was the first time that we filed a claim with Guide One. The process was simple, the claim was approved and we received our check within a week.

"You say "No" an awful lot"

You say "No" an awful lot. We made improvements to the grounding throughout the church after a lightning storm. Does that give me a lower insurance rate? No. We had UL, a noted quality company, inspect all the aforementioned upgrades and they issued a certificate of compliance. I asked if that improves our rate? No. We had wind damage to the steeple of the church. Is there any coverage for that? No, the wind rider is 5% of the total value which was $100,000. I'm not really sure what good that rider is, even if the wind damage was significant, the church is on the hook for the first $100,000.

"good follow up on claim and status of…"

good follow up on claim and status of repair

"Excellent service "

Agent was very professional and showed me what I needed to do to speed up the process. Mr. Brad was very thorough. The process was completed in a surprisingly timely manner.

"Happy overall"

I liked that once the claim was filed, the money came almost immediately. there was no hassles at all about the claim. everything went smoothly. However, for some reason I don't know, it took a while for the file to be claimed. perhaps that can be looked into. otherwise, I was very happy overall.

"We we received great and professional…"

We we received great and professional guidance, very courteous, prompt and helpful.
Thank very much for your services.

"Great Staff"

The people who I spoke with were so helpful, especially Donna Johnson.

"Quick response and thorough…"

Quick response and thorough understanding of the loss.