"They did what they said they would do"

They did what they said they would do

"Service"

We still haven't received the contractors estimate for repairs.

"Communication was quick and efficient."

Communication was quick and efficient.

"The Guide One insurance adjustor was…"

The Guide One insurance adjustor was prompt and ready to look at our roof. He got right to work and was thorough once he assessed the damage.

"Excellent insurance inspector"

The insurance inspector was thorough and was willing to listen and then check out what he was told had happened. Then the insurance company gave a fair amount to get my roof fixed.

"It was brief"

It was brief, but very good and timely

"CLAIMS REPRESENTATIVE DID A GREAT JOB…"

CLAIMS REPRESENTATIVE DID A GREAT JOB OF EXPLAINING MY COVERAGES AND THE CLAIMS PROCESS.

"Ease of filing the claim"

Ease of filing the claim, consistent follow-up, prompt payment.

"Easy and Prompt Claim Processing Experience"

I made just one call toour customer service representative about our boiler failure and she explained the coverage in our policy and the claim process. She transferred me to the claims department, who took all of the information to file the claim. The next day, I received a call from the adjuster, who took more information about the failure and began scheduling an on-site inspection. All of the work was done by GUIDEONE. Every representative kept me informed about the status of the claim and always followed up on the promised dates. Our claim was eventually denied and a detailed explanation, including excerpts from our policy were included. Though, I am disappointed by the decision, I completely understand why.

"Good timely service"

Good timely service