"Do not touch with a barge pole"

Do not touch with a barge pole our vehicle was damaged while in their possession and are ignoring our requests to repair this damage, never return our phone calls had our vehicle since 12th April 2024 total of 115 days small claims here we come

"True to words "

Say what they do , kind , very polite and helpful on the phone , fantastic support with the curtesy car , very organised

"My mini soft top had a small bump on the bumper."

My mini had a small bump on the bumper.
They got my car 1st May 2024 after lots of emails & calls to the none helpful rude staff the basically sold my car for scrap 20th June.
On the 24th June i was emailed to say they are still chasing information about my car ( they had already sold with out my consent).
Now they want the hire car back but I do not have my car or the money.
PLEASE AVOID THIS COMPANY.
This is still on going & the staff tell you the wrong information.
I went away on holiday & was told they would sort my car while away.
It was my pride & joy soft top mini like new & the sold it 1 month ago without my consent.

"Salvage collection with personal possessions "

Early days of my claim handling by Spectra. Was told I’d get a hire car but after not hearing when, I called them. On its way today! Great. Decent enough car but delivered with a key needing a new battery and a bone dry windscreen wash - minor niggles.
My damaged car was towed away under police arrangement and on calling the recovery co today to clear it out I was surprised to find it had already been collected for salvage by Copart under Spectra’s instructions without my knowledge. I’d not been allowed back in it at the accident scene so the fire crew and police cleared the obvious - credit cards, cash, bag before it left.
I called Spectra to find out where my car and possessions were and was told it was my responsibility to make sure I’d removed all my things. The accident was 7 days ago. I suffered personal injury. Spectra got the the car removed 5 days after the crash and that included a weekend. They haven’t told me where it is but told me I wouldn’t be allowed on site anyway.
They will post my things to me apparently.
I don’t think there’s anything of great value but can’t recall everything so have had to say ‘send the lot’ to ensure anything sentimental (or for privacy reasons) gets returned. Spoke with an extremely unhelpful, flippant and rude ‘manager’. When I told him I wanted to speak to someone more senior and not him any more he said ‘I’ll do it for you. Goodbye!’
I’ve since found out it is a statutory right to have 3 months to collect personal possessions under these circumstances yet nobody will take responsibility for not ensuring the safekeeping of mine.
Within minutes of raising a complaint and speaking with someone a bit more helpful I was sent the engineers report. Haven’t gone through that thoroughly yet but already seen it says ‘not known if airbags deployed’. Their report clearly shows blown airbags and a great big yellow sticker stating ‘danger airbags deployed’.
Can’t say any of this has given me confidence in how things will go from now. Here’s hoping they improve …..

"Great service provider"

Great service provider. Fast and efficient.

"Had a non fault claim and spectra were…"

Had a non fault claim and spectra were very helpful fully explained everything to me and made the process very simple, got a hire vehicle the same day of the accident and all the staff were very helpful and efficient in giving me regular updates, would highly recommend

"Helpful"

The process as a whole took a very long time. But that was at no fault to spectra drive.
They were very helpful and kept me up to date with what was happening.
Madison especially was brilliant. She went above and beyond to get me information and to push the claim through when I was getting frustrated. She was patient and understanding

"An excellent claims/accident management…"

An excellent claims/accident management company which does, very well, exactly what it says on the tin!

Highly effective and responsive with great professionalism.

They have provided me with a thoroughly hassle free service and I say that as a former insurance broker.

5 stars. Keep up the good work, guys!

"Friendly and efficient service"

Friendly and efficient service. Regularly updated with progress

"Hire car taken before funds given by…"

Hire car taken before funds given by the third party, so being a single female my livestock were 7 miles from my home had to sleep rough to protect my livestock this insurance company has no idea, luckily I have friends to protect me, my advice is DO Not Trust them !!!!! EVER !!+