"Marzena Szatkowska "

A very professional company

"Very informative."

Spectra Drive were very helpful when delivering our courtesy car today, they kept us updated with arrival times & gave us a great selection of cars to choose from. Very happy with the service so far 😊

"Spectra handled everything quickly and…"

Spectra handled everything quickly and efficiently . They provided me with a great hire car and made me feel safe and taken care of .
Customer support always kept me in the loop and staff were very professional and courteous on the phone .

"Sceptical at first but great service."

When originally recommended to Spectra I'll admit I was sceptical, I'm not the easiest customer to deal with and gave them a hard time as I thought there must be some hidden fees or a catch somewhere. But, after speaking with their support team I decided to give it a go.
I have to say that throughout my journey with Spectra I have been very, very happy with the level of service, information. I have been particularly impressed by the regular contact, even if the status of my claim hadn't changed I still received a call from the team to say they were working on it in the background. Cannot recommend them highly enough, thanks Spectra great service.

"No jargon, plain language! "

Very professional company. My case is still ongoing. So far, so good, and I am pleased about the way Spectra is handling my case. Spectra keeps me updated on every piece of information received from the third-party insurance.

"Very speedy response from Spectra"

Very speedy response from Spectra. Helpful staff provided updates and kept me informed- thanks to Madison and Tom Martin : )

"They got the job done eventually"

They got the job done eventually, so can’t fault them there. Communication was a little difficult. I had a different person replying to every email or call, and had to repeat questions many times before getting an answer.

"Initially dealt with quickly but now can't get payment "

Initially dealt with claim quickly and got a courtesy car out however the ar fault drivers insurance paid out 2 weeks ago and Spectra still have the payment. They haven't paid outstanding finance off which is now in arrears. Each time I ring for an update I'm given a new deadline for the payment but it doesn't materialise. The payment , my payment not being issued is preventing me from getting a new car and they won't help other than to advise "it's with accounts". So frustrating and extremely inconvenient to someone who needs a car for work.

"Initially things very good"

Initially things very good. picked car up and got a coutesy car here the same day and got car assessed in a week and was happy with the valuation. From that point i was dissappointed as i found out my car had been taken 3 hours away from my address. It had only been assessed by photographs so i wasnt sure of the exact damage as i ideally wanted it back. Upon been paid out for my car it took a week for me to recieve my payment and the communication from them regarding getting the hire car picked up was poor to say the least.

"The people I spoke to on the phone were…"

The people I spoke to on the phone were incredibly helpful and answered every question I had no matter how stupid it was. They answer emails so quickly and also kept me updated throughout the process! Thank you so much