"Very helpful and Informative"

I had trouble receiving my flight information and Alayna was a huge help. She was very diligent and detailed with the flight options so I could pick the flight that was best for me. Thanks for your help.

"Flight Terrence was great"

Flight Terrence was great

"Bait and Switch"

Mr. Ortha helped me a great deal. There was a big problem between the online reservation and the one that Mr. Ortha helped me with. He tried his best. It obviously is not his fault. thank you

Mr. Ortha was only accommodating once I explained how disappointed I was that the offer I found your website (barely 10 minutes easrlier as I was forced to wait for a "pending" confirmation) was unavailble. So now instead of leaving at 11:15 in the morning and arriving at 10:24 pm and departing at 6:35 am and arriving at 11:22 am, I am forced to take a redeye and I have been forced to change to a Wednesday to (2 weeks later) to Wednesday trip instesad of a Thursday to Tuesday trip. Mr. Ortha attempted to assuage my severe disappointment and once I expressed my concern, he became more accommodating. This is extremely unpleasant and were the fact of my upcoming trip not essential to help out my adult children with the care of my grandchildren, I would cancel the entire trip.

"Terence was great!"

Terence was great!

"Shelley Smith was helpful in…"

Shelley Smith was helpful in coordinating my trip.

"Henry was amazing on booking my flight"

Henry was amazing on booking my flight, above and beyond on my price matching and helping me with my seating and making sure we was to have a wonderful flight. 100% perfection

"Ruby is Fantastic!!!"

Ruby is Fantastic!!!! This is the 2nd time that she has assisted me in booking for my travels, and she is helpful and patient! I appreciate how easy she makes booking my flights I am going to refer everyone to this website!

"Excellent work"

Excellent work, very knowlegible, very professional, thank you!!!

"Alayna Ford"

Alayna Ford, who assisted us, went out of her way to give us what we wanted! We really appreciated her patience!

"Opt for Better-Known Sites!"

I am now re-submitting this review from the original I posted. When I was asked to give a rating here, the agent stayed on the phone telling me what she needed it to say! I found that incredibly odd and unprofessional! Prior to that she insisted that I change my flight days so I did not pay more than the original ticket that was sold to me on the internet. She told me that the ticket I bought was for stand-by. I knew that was not true but opted for the fare that would allow seat assignments, etc. However, she kept insisting on another day until I finally put my foot down.

I have no idea as to the legitimacy of the practices of this group, as when I spoke to the agent, it was clear that she was out to get a rating. This is normal but not to the point of staying on the phone and telling a customer what to do! I do know that, thankfully, the ticket was finally issued with Alaska Airlines.

My advice would be to stay away and go to reputable and known sites!