"I received fake products and Yami won't…"

I received fake products and Yami won't let me return them no matter what I say, such irresponsible company.

"Will never purchase anything from this…"

Will never purchase anything from this company. Over price products

"THE ABSOLUTE WORST SERVICE"

THE ABSOLUTE WORST SERVICE.
Situation 1.
I bought over $600 worth of snacks. Instead of knocking on the door, they left 3 big boxes outside on the ground. If I didn't go outside they would've stayed outside all night. Who knows what sort of rodents, insects, animals would've got at it.
Yami's response - The courier is not supposed to disturb the customer. Ummm.. That's dumb.

Situation 2.
I have seven hour express. I ordered $300 worth of snacks on 11/20 to be delivered 11/21. Nothing. No update. No email. No communication at all. It's now the 23rd and still nothing. No response from Yami. Horrible.

"HORRIBLE RETURN POLICY- STAY AWAY"

HORRIBLE RETURN POLICY- STAY AWAY

"their return policy is really bad"

their customer service is really bad. their return policy is really bad also. There are many options for asian food / snacks. AVOID yamibuy.

" melted discolored food items no full refund"

I received melted discolored chocolate pistachios from Japan and they only refunded me for 2 of the 7 packages with a coupon for future purchase that I will never use. Poor quality and customer service

"Fake BA Pola day cream"

Purchased a BA Pola day selector. Received a fake one. Since I have been using this product for 4 years, i know how the smell and consistency of the cream is. The customer service insisted on it's authentic and how it's very a trusted merchant. All I know is that what I receive ain't a real one. Not even close. After going back and forth, the agent said that I can return it if it's unopened and unsed. How would I be able to tell if it's a fake product if I didn't open it?! What a bunch of BS

"They do not have free return policy"

They do not have free return policy. Be careful. They will ask you a reason for return and ask you to pay for the shipping fee. Ver unpleasant experience.

"ordered from Yami Buy 4 times and have…"

ordered from Yami Buy 4 times and have only had positive experiences. Fast shipping and great quality products.

"They sell customer information to scam…"

They sell customer information to scam companies